5 Ted Talks every practice owner needs to watch
Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
How to Successfully Mentor Your Team Members
Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
How to structure your appointment book
A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
How to create strong business partnerships
Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
Retaining your patient base with engaging content
We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
Five principles every practice owner needs to know about digital marketing
After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
How to handle “price shopper” calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
The 10 Commandments of an Effective Website
Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
How to create an effective email newsletter for your practice
As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
How to introduce a new clinical procedure into your practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
What does the 2020 budget mean for practice owners?
This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
The one question I ask my team every single day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
Dr John Demartini’s tips on building a self-managing team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
How to reduce key person risk in your practice
As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
How to manage patient complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
How to give your patients six-star service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
Going out with a bang - how to finish the year strong!
As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
Practice politics – how to manage bickering team members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
How to turn web traffic into patients
This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
What is a dental coach?
If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental...
Preparing your practice for a second wave
As Australia braces for a second wave of infections, practice owners across the country need to be planning for what this means for their team, patients, and practice. Rather th...
What do the JobKeeper changes mean for you and your team?
There’s been a fair bit of speculation about the future of JobKeeper payments, but this morning the Government made their decision. When JobKeeper was initially announced in ...
The Ultimate Blueprint to Practice Ownership
Wouldn’t it be nice to just get a template of how to plan, start and successfully run a dental practice business? To know exactly the number of hours one needs to put in to g...
The 3 Effective Risk Management Strategies You Should Be Doing Right Now
As a business owner, there is one golden rule you should always adhere to... don’t lose money. I’m not talking about that week or month where there was a dip in your...
Chase Your Dreams with a Plan
Wouldn’t it be nice to just chase after your dreams like a mad man? No worry for what people would think, whether or not you’d succeed or how you would feed yourself an...
Questions Warren Buffet Asks Before Investing in a Business
Will Warren Buffet buy your business? Probably not considering it is likely to be a business that may not meet his criteria. But does your business meet all the other requirements ...
How to Survive in the Business of Dentistry
For better or worse, there are more dentists graduating out of dental school than ever before. Compared to only a few decades ago, the ratio of demand and supply has greatly tilted...
4 Crucial Things You Need to Check Before Subscribing to A Marketing Service
As a dental professional and entrepreneur, running a world-class practice is often more than a full-time job so I wouldn’t blame you if you feel there’s no time in your...
Top Business Trends Post Covid-19
We just can’t wait to go back to business, can we? But will we ever be able to go back to doing business the same way we have always been doing? Chances are not really! This ...
How To Be A Confident Decision Maker, Defeat Stress And Overcome Setbacks
There’s no doubt that running your own business can be super stressful. When you invest your time, life and money in a business you have to accept that there’s alway...
When A Recession Hits: What To Do Next!
The emergence of COVID 19 has created a recession like never before. Regardless of the industry you work in, you are impacted by its presence. Problem is, there is no sight of it e...
How Personal Development Assists With Professional Growth
[et_pb_section admin_label="section"] [et_pb_row admin_label="row"] [et_pb_column type="4_4"][et_pb_text admin_label="Text"]There is a major difference between being ambitio...
Marketing Your Practice During Uncertain Times
Uncertainty might be an understatement considering the current situation worldwide. Coronavirus has really overtaken this year. Everyone is at a pause. Some call it the ‘big ...
Creating A Powerful And Unique Brand Identity
What is Branding? When we think of branding, we think of logos – the bitten apple for the technology giant of the same name or the little tick for Nike that is a movement in...
How To Work Collaboratively With Specialists
It has always been a little difficult for the general dentist and a specialist to amicably co-exist. But the fact of the matter remains, both of them are equally important componen...
Managing Risk In Uncertain Times
As we live amidst the most trying of times in modern history, uncertainty seems to be the keyword. COVID-19 has shaken up the entire world. From a business perspective, there is a ...
Navigating The Covid 19 Crisis
Who knew we would live to see a time like this! Covid 19 has now become a pandemic all over the world. This blog is all about how you can manage your dental business and your sanit...
The Good, The Bad And the Ugly Of Setting Up Fee Structures
Any business needs a viable and appropriate fees structure to operate commercially successfully. But what factors go into setting up a fees structure that will help the bottom line...
Which Efficiencies Can Make Your Practice More Profitable
Have you been working more than 50 hours a week over 5 or 6 days without taking a meaningful break? Do you know that you could be putting yourself in real danger with the excessive...
Legal Elements Of Owning A Dental Practice
Most dentists forget that dentistry isn’t simply about being excellent at clinical care, it is also about taking care of the business and the legal aspects that can impact on...
Master How Your Words Come Out
We all know the importance of communication in the success of any relationship, business or otherwise. Communication is the key that allows us to foster great relationships with ou...
How To Use Great Content To Attract New Patients
We live in an age of information. Google has become our confidant, our 3.00A.M medical advisor and our trusted counsellor and guide. But for business the key role these search eng...
6 Top Tips To Fix Your Front Desk
How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than...
How To Be The Leader Your Team Needs Now!
It is generally believed that leaders are born and not made. What if I could prove to you that this is not the case and with the right kind of self-awareness and dedicated work, an...
7 Instagram Hacks To Grow Your Practice!
If you haven’t introduced your practice to the world of digital and social media marketing, then, you are definitely not living in 2020. In social media, the first name that ...
5 Secret Tips To Build Your Patient Audience
If you have been a regular listener on my Savvy Dentist Podcast, you may know I have achieved the 200thepisode mark. This episode is all about what I learned from my guests in my 4...
How To Get More Patients With Email Marketing
Not many dental practice owners read up on digital marketing trends on a daily basis. It is not surprising then when they consider email to be dead. It was pronounced dead a long t...
Write Your Ultimate Roadmap For 2020!
Many people talk about work-life balance. And I think that’s a bit of a misnomer. It should bework-life integration.Because ultimately it is just life; and this includes your...
Crafting Systems And Automation For Scaling Successfully
It is imperative for any running business to have systems and operations in place for smooth functioning. We all use some level of technology to help make things easier. However, a...
How To Develop A Powerful Practice Manager Relationship
All great performers have a wingman. This is the one trusted key person that a performer relies on to support them in their professional life. In dentistry the wingman or wingwoman...
Have You Measured Your Growth Potential Yet?
Running a dental practice is like throwing a dozen balls in the air and then try to catch them all at the same time! You not only have to build and maintain a reputation as a compe...
10 Savvy Dentist Lessons That Lead to Dental Business Mastery
Dental business is not always easy. In fact, some days it's tough. On those days the human comes out in us all. We look for silver bullets and magic wands. Sadly, these don't...
3 Interesting Questions Every Dentist Should Ask Before 2018
It’s nearly 2018 and if you’re a dentist, I suggest it’s time to look up from the treatment chair. While Christmas carols might try to convince us it’s t...
Why A Business Vision Matters For Your Dental Practice
The need for a business vision is one promoted in many business management circles. The concept of a business vision can be a little challenging to grasp, particularly if you're...
How Resilience Turns Setbacks into Success
There’s a lot of talk about resilience these days. We hear about it in personal and professional spheres. Kids are taught it in schools. And it’s a popular top...
Is Google AdWords A Viable Marketing Tool For Dentists?
Working with Google AdWords can feel a bit like walking in quick sand. Just when you think you’ve got it nailed, something changes. Confusing and frustrating at the sam...
The Ultimate Dentist Checklist For Thriving Under Stress
Stress is something we all face purely as a function of living on the planet. Managed well, a healthy level of stress helps us grow. Poorly managed, we can find ourselves vee...
5 Smart Moves Your Dental Practice Should Make
Every dental business owner serious about growth will be hungry for new ideas to grow and scale their practice. I’m no exception. One rich source of new ideas is the le...
How Inspiration Creates a Great Dental Business Brand
The idea of an inspiring dental business brand may seem foreign to we dentists. After all, professional training and practice primes us to shy away from the spotlight. But wh...
Timeless Success Principles for a Great Dental Business
As a perennial student of business, for many years I've studied success principles Ithink will help me do business better. I've read thousands of books, spoken with hundreds of ...