Stress-busting habits that help prevent burnout
Owning and running a practice is no small task – you have many responsibilities on your mind as well as your patient load, team’s welfare, financial responsibilities, s...
Three ways to maximise your revenue
If you want to increase your revenue, the good news is that it’s a very simple science. There are really only ever three ways to increase revenue in a practice, and in fac...
Skills every associate dentist should learn
A huge part of growing and scaling your practice includes building a team of people who can deliver great care to your patients. Having a reliable and productive associate is an in...
How to use the principle of influence in your dental practice
Do you sometimes see people who step from one interaction to another, always appearing to effortlessly get what they want, while others slog it out only to triumph occasionally? It...
What you need to know about fee structures
Let’s talk about the good, the bad, and the ugly of fees. Practices need to have an appropriate fee level that allows for successful commercial operation. You need enou...
Marketing your practice on a shoestring budget
If you’re concerned about the ROI of your marketing efforts or working within a tight budget, then you’ll be pleased to hear that there are several ways you can market ...
Why we buy from people we like
Robert Cialdini’s 1984 book, Influence: The Psychology of Persuasion, famously identified six major psychological principles that make someone more influential and persuasive...
Single vs. Multiple Practice Ownership
It’s a topic that many people have strong views on – single versus multiple practice ownership. Of course, there’s no definitively right or wrong answer here, but...
Mistakes people make when scaling
After more than 20 years of working with dental practices around the world, I can tell you that almost every single practice owner has identified scaling as one of their major goal...
The Savvy Dentist Value Model™
The Savvy Dentist Value model™ is a framework we developed to show the progression of a practice as it grows and scales. All of our courses, training, and resources are desig...
Assets every leader should give their team
Organisational Structure There are all sorts of ways of describing organizational structure and it’s a bit of a personal choice how flat/hierarchal your practice will look. ...
How to create an effective strategy
Developing and implementing strategies is a crucial part of success in business. There’s been a lot written on the subject, and it truly is a mammoth topic. In order to cr...
The four kinds of assets you need to build in your practice – and why!
The ability to build assets is incredibly important to your success in business and practice ownership. In fact, every headache, frustration, bottleneck, and pain in the backside t...
The five elements of scaling
When it comes to scaling a practice, it can be a bit confusing knowing where to start. You want to grow, but you need to have the fundamentals in place to ensure your business stay...
What is the Performance-Culture Matrix?
I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do i...
How to have a successful partnership with your right-hand person
There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a ...
6 mistakes practice owners make when it comes to leadership – and how to fix them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
Why you should never compete on price alone
We know patients are often concerned with finding the lowest price and saving a few dollars where possible – it’s common to get “price shopper” calls where ...
Common mistakes dentists make with case acceptance
By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment...
Why you need a systemised dental practice
Systemisation allows your practice to operate smoothly irrespective of the personnel rostered on any given day. If you’re able to create and implement simple, practical, a...
The Practice Owners’ Guide to Recruitment
Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the pro...
5 steps to increasing financial intelligence
By taking the time to develop your financial intelligence, you will begin to know your business intimately – inside and out. You’ll be able to understand what’...
Five steps to building a winning team
Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business ...
6 mistakes practice owners make when it comes to leadership – and how to fix them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
Read this before onboarding your next new hire
A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of ...
Why great leaders never stop learning
Over the past 30 years, author and self-made millionaire Steve Siebold has interviewed over 12,000 of the wealthiest and most successful people around the world. What did he fin...
How to use Virtual Assistants to grow your practice
Recent years have seen small business owners across numerous industries engage the help of Virtual Assistants. A Virtual Assistant can work with you digitally to execute countle...
Mastering effective delegation
Great leaders are also great delegators. If you go into practice ownership trying to do everything yourself, you’ll never get the time and freedom you’re looking for an...
5 Ted Talks every practice owner needs to watch
Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
How to Successfully Mentor Your Team Members
Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
How to structure your appointment book
A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
How to create strong business partnerships
Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
Retaining your patient base with engaging content
We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
Five principles every practice owner needs to know about digital marketing
After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
How to handle “price shopper” calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
The 10 Commandments of an Effective Website
Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time it’s up to you to keep your cool as you navigate tricky topics.
How to create an effective email newsletter for your practice
One thing to know, creating a quality and effective newsletter and building a database of readers takes time, patience, and a bit of investment on your end.
How to introduce a new clinical procedure into your practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
What does the 2020 budget mean for practice owners?
The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health resources and economic stimulation.
The one question I ask my team every single day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
Dr John Demartini’s tips on building a self-managing team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
How to reduce key person risk in your practice
If the key person risk falls on another team member, you’ll be left in the lurch should that person ever decide to exit the practice.
How to manage patient complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and a lot more.
How to give your patients six-star service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
Going out with a bang - how to finish the year strong!
As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
Practice politics – how to manage bickering team members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
How to turn web traffic into patients
This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
What is a dental coach?
A dental coach is someone with experience in the industry who goes on to train and educate dental practice owners on how to grow and scale their business.
Preparing your practice for a second wave
As Australia braces for a second wave of infections, practice owners across the country need to be planning for what this means for their team, patients, and practice. Rather th...
What do the JobKeeper changes mean for you and your team?
There’s been a fair bit of speculation about the future of JobKeeper payments, but this morning the Government made their decision. When JobKeeper was initially announced in ...
The Ultimate Blueprint to Practice Ownership
Wouldn’t it be nice to just get a template of how to start and run a dental practice business? Check us for "The Ultimate Blueprint to Practice Ownership"!
6 Copywriting Secrets Dentists Can Use to Supercharge Their Content Marketing
Content marketing has been a big topic of conversation since social media really hit the scene. As dentists, we know that we should be creating content to reach new...
5 Keys to Making the Gear Change from Self-Employed to Business Owner
Something I hear brought up a lot in the dental world lately is the idea of creating a “true business”. I’m all for that. Let’s dive in.....
6 Financial Mistakes Dentists Make (And How to Fix Them)
These are the most common financial mistakes that dentists make – not only when tax time comes around, but throughout the year.
Building the Foundations to Effectively Market Your Dental Practice
Any marketing efforts need a strong, well-built foundation to rest on. Often, I see dentists that put the cart before the horse. Friends from university would come to me and...
How to Build a Scalable Lifestyle Business Worth 3 Million Dollars
As a successful businessowner, you’re likely asking “How do I get a scalable business worth $3 million?" A lifestyle business is built around the skillset of a f...
How to Connect with People and Read Responses of your Patients and Practice Staff
Without connection, the people in your practice are disengaged, they just do what they have to do. Know how you get the best out of your staff!
Lessons 8 to 13 for Dental Practice Entrepreneurs: Part 2
Last week, I shared with you the first seven entrepreneurial lessons for dental practice owners. The lessons are based on my experiences and my podcast guest.
13 Entrepreneurial Lessons for Dental Practice Owners: Part 1
When I started out, entrepreneurial tendencies were frowned upon. Being a dental entrepreneur or dental-preneur as I used to refer to it in my articles, was considered dodgy, or a ...
5 Reasons Why A-Type Personalities are on the Brink of Burnout
Everybody wants to bring their A game to work, but dentists are prone to burnout! When I was at university I had the mindset that I either did something perfectly or it was wron...