Turning Em

Turning Emergency Cases into Loyal Patients

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
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How to han

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
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The 10 Com

The 10 Commandments of an Effective Website

Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
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How to ret

How to retain good talent and avoid high turnover

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
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7 ways to

7 ways to approach difficult conversations

As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
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How to cre

How to create an effective email newsletter for your practice

As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
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How to int

How to introduce a new clinical procedure into your practice

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
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What does

What does the 2020 budget mean for practice owners?

This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
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The one qu

The one question I ask my team every single day

When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
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Dr John De

Dr John Demartini’s tips on building a self-managing team

Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
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How to red

How to reduce key person risk in your practice

As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
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How to man

How to manage patient complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
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How to giv

How to give your patients six-star service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
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Going out

Going out with a bang - how to finish the year strong!

As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
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Practice p

Practice politics – how to manage bickering team members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
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How to tur

How to turn web traffic into patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
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What is a

What is a dental coach?

If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental...
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Preparing

Preparing your practice for a second wave

As Australia braces for a second wave of infections, practice owners across the country need to be planning for what this means for their team, patients, and practice. Rather th...
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What do th

What do the JobKeeper changes mean for you and your team?

There’s been a fair bit of speculation about the future of JobKeeper payments, but this morning the Government made their decision. When JobKeeper was initially announced in ...
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The Ultima

The Ultimate Blueprint to Practice Ownership

Wouldn’t it be nice to just get a template of how to plan, start and successfully run a dental practice business? To know exactly the number of hours one needs to put in to g...
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The 3 Effe

The 3 Effective Risk Management Strategies You Should Be Doing Right Now

As a business owner, there is one golden rule you should always adhere to... don’t lose money. I’m not talking about that week or month where there was a dip in your...
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Chase Your

Chase Your Dreams with a Plan

Wouldn’t it be nice to just chase after your dreams like a mad man? No worry for what people would think, whether or not you’d succeed or how you would feed yourself an...
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Questions

Questions Warren Buffet Asks Before Investing in a Business

Will Warren Buffet buy your business? Probably not considering it is likely to be a business that may not meet his criteria. But does your business meet all the other requirements ...
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How to Survive in the Business of Dentistry

For better or worse, there are more dentists graduating out of dental school than ever before. Compared to only a few decades ago, the ratio of demand and supply has greatly tilted...
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4 Crucial

4 Crucial Things You Need to Check Before Subscribing to A Marketing Service

As a dental professional and entrepreneur, running a world-class practice is often more than a full-time job so I wouldn’t blame you if you feel there’s no time in your...
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Top Busine

Top Business Trends Post Covid-19

We just can’t wait to go back to business, can we? But will we ever be able to go back to doing business the same way we have always been doing? Chances are not really! This ...
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How To Be

How To Be A Confident Decision Maker, Defeat Stress And Overcome Setbacks

There’s no doubt that running your own business can be super stressful. When you invest your time, life and money in a business you have to accept that there’s alway...
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When A Rec

When A Recession Hits: What To Do Next!

The emergence of COVID 19 has created a recession like never before. Regardless of the industry you work in, you are impacted by its presence. Problem is, there is no sight of it e...
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How Person

How Personal Development Assists With Professional Growth

[et_pb_section admin_label="section"] [et_pb_row admin_label="row"] [et_pb_column type="4_4"][et_pb_text admin_label="Text"]There is a major difference between being ambitio...
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Marketing

Marketing Your Practice During Uncertain Times

Uncertainty might be an understatement considering the current situation worldwide. Coronavirus has really overtaken this year. Everyone is at a pause. Some call it the ‘big ...
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Creating A

Creating A Powerful And Unique Brand Identity

What is Branding? When we think of branding, we think of logos – the bitten apple for the technology giant of the same name or the little tick for Nike that is a movement in...
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How To Wor

How To Work Collaboratively With Specialists

It has always been a little difficult for the general dentist and a specialist to amicably co-exist. But the fact of the matter remains, both of them are equally important componen...
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Managing R

Managing Risk In Uncertain Times

As we live amidst the most trying of times in modern history, uncertainty seems to be the keyword. COVID-19 has shaken up the entire world. From a business perspective, there is a ...
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Navigating

Navigating The Covid 19 Crisis

Who knew we would live to see a time like this! Covid 19 has now become a pandemic all over the world. This blog is all about how you can manage your dental business and your sanit...
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The Good,

The Good, The Bad And the Ugly Of Setting Up Fee Structures

Any business needs a viable and appropriate fees structure to operate commercially successfully. But what factors go into setting up a fees structure that will help the bottom line...
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Which Effi

Which Efficiencies Can Make Your Practice More Profitable

Have you been working more than 50 hours a week over 5 or 6 days without taking a meaningful break? Do you know that you could be putting yourself in real danger with the excessive...
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Legal Elem

Legal Elements Of Owning A Dental Practice

Most dentists forget that dentistry isn’t simply about being excellent at clinical care, it is also about taking care of the business and the legal aspects that can impact on...
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Master How

Master How Your Words Come Out

We all know the importance of communication in the success of any relationship, business or otherwise. Communication is the key that allows us to foster great relationships with ou...
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How To Use

How To Use Great Content To Attract New Patients

We live in an age of information. Google has become our confidant, our 3.00A.M medical advisor and our trusted counsellor and guide. But for business the key role these search eng...
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6 Top Tips

6 Top Tips To Fix Your Front Desk

How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than...
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How To Be

How To Be The Leader Your Team Needs Now!

It is generally believed that leaders are born and not made. What if I could prove to you that this is not the case and with the right kind of self-awareness and dedicated work, an...
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7 Instagra

7 Instagram Hacks To Grow Your Practice!

If you haven’t introduced your practice to the world of digital and social media marketing, then, you are definitely not living in 2020. In social media, the first name that ...
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5 Secret T

5 Secret Tips To Build Your Patient Audience

If you have been a regular listener on my Savvy Dentist Podcast, you may know I have achieved the 200thepisode mark. This episode is all about what I learned from my guests in my 4...
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How To Get

How To Get More Patients With Email Marketing

Not many dental practice owners read up on digital marketing trends on a daily basis. It is not surprising then when they consider email to be dead. It was pronounced dead a long t...
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Write Your

Write Your Ultimate Roadmap For 2020!

Many people talk about work-life balance. And I think that’s a bit of a misnomer. It should bework-life integration.Because ultimately it is just life; and this includes your...
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Crafting S

Crafting Systems And Automation For Scaling Successfully

It is imperative for any running business to have systems and operations in place for smooth functioning. We all use some level of technology to help make things easier. However, a...
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How To Dev

How To Develop A Powerful Practice Manager Relationship

All great performers have a wingman. This is the one trusted key person that a performer relies on to support them in their professional life. In dentistry the wingman or wingwoman...
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Have You M

Have You Measured Your Growth Potential Yet?

Running a dental practice is like throwing a dozen balls in the air and then try to catch them all at the same time! You not only have to build and maintain a reputation as a compe...
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Your Guide

Your Guide To Effective Marketing For 2020

Not sure if your marketing strategies would be able to hold their ground next year? All the marketing gurus got you all confused on the right strategies of successful marketing? We...
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An Importa

An Important Lesson On Motivational Interviewing

We all feel overwhelmed sometimes. Regardless of the hours and effort we put into our work, we never really have it all together. The team doesn’t get us, the patients don&rs...
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Keeping Th

Keeping The End In Mind - Generate Revenue Outside Of Dentistry

We all have rather a rinse, repeat kind of a routine. And it only makes sense! There are only so many hours in a day and days in a week to get things done. It takes all you have, t...
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How Google

How Google Helps New Patients Find Your Practice

We live in a world of options. We have multiple options for the smallest of products and services we may require. However, there is one entity that has been able to remain a monopo...
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8 Top Tips

8 Top Tips From The Master Of Scale

Anyone who has thumbed through the shelves looking for a good read on succeeding in business or ever considered enrolment in an entrepreneurial program will recognise Verne Harnish...
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Competitiv

Competitive Intelligence: Critical To The Survival Of Your Dental Practice

When you hear the words intelligence thrown in with competitiveness, your mind wanders to the other dental practice down the road or that shiny new clinic in town with the enormous...
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How To Suc

How To Successfully Introduce A New Surgical Procedure

Introducing a new surgical process can be exciting and nerve-wrecking. It takes a lot deliberation, education and above all hefty investments to put a new surgical process on the t...
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Treating K

Treating Kids: 6 Key Steps To Successful Paediatric Dentistry

Dealing with kids can be fun, exciting and nerve-wrecking, all at the same time. Now add surgical chair and needles to the mix and you are just waiting for a small volcano to erupt...
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Guide To I

Guide To Investing In A Lucrative Passive Income Stream

Do you have only one mouth mirror, one dental tweezers, probe and scaler lying around your practice? The chances are the answer is ‘No.’ You probably have a couple of e...
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From Profi

From Profitable to Scalable: Your Journey To A Thriving Practice

So what is the big difference between a profitable practice and a scalable practice anyway? Business owners mistakenly use these terms interchangeably, and limit their business&rsq...
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What Farme

What Farmers Can Teach Dentist About Wealth Creation

Farmers and dentists aren’t really talked about in the same sentence. You are probably wondering about the correlation between these two careers! Today I am talking you throu...
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How To Run

How To Run A Sustainable Dental Practice

Running a successful business is hard enough, running a sustainable and successful business would be much harder right? We all want to serve higher purposes, but we just don’...
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How To Boo

How To Boost The Value And Saleability Of Your Practice

No matter what future plans you have for your practice, the chances are you never know what’s around the corner. Opportunities can come out of nowhere. You may decide to move...
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Grow Your

Grow Your Business Steadily: Be The Tortoise To Win The Race

Have you ever tried stacking a bunch of boxes together and moving them from Point A to point B? We all have at some point. And we all have tried to squeeze just one more in. Stack ...
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Digital Ma

Digital Marketing Breakdown Every Dentist Needs To Read

Let’s say a patient walks in with a taco in his hand. He asks you to take a bite because it ‘literally is the best taco in town.’ You accept the offer and he wasn...
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How To Mak

How To Make Your Business Sale-Worthy!

Before we jump on any horses, no I don’t want you to sell your business and this is not what this blog is about! It is about evaluating your business and bringing it together...
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The Qualit

The Quality Of Leadership

Do you have the quality to be a leader? Great! What is the quality of your leadership? Not so sure are you? Do you know how to lead teams tactfully and effectively? As business ...
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Lessons Fo

Lessons For Success - Mastering Dentistry One Step At A Time

Have you ever tried Googling ‘How do I make my dental practice the best in the world?’ Well, you aren’t alone, I still do that sometimes (read: all the time!). We...
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Make Time

Make Time For Success - Your Guide To Time Management

The biggest problem we face today is our desire to get more time. If only there were more minutes in an hour or more hours in a day. So much left to do with so little time. And thi...
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How To Cre

How To Create A Winning Culture

We hear the importance of culture to optimally run a business all the time. We know we need to inculcate it in our organisation, big or small. But that is only the beginning of a l...
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Things I W

Things I Wish I Had Known Right After I Graduated

It is a long, difficult, tedious and expensive journey to earn the right to practice dentistry. It is then only understandable that you want to dig right into those teeth and get s...
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A Business

A Business Owner’s Guide To Change, Transition And Self Mastery

Nobody likes uncertainty; no one likes to not be in control of what tomorrow will hold for them. And this is the number one reason why people become complacent and unwelcoming of c...
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Leadership

Leadership Hacks For Personal And Professional Growth

The first step to mastering any skill is to first be aware and accept that there is still a lot of learning to do. This is especially true for people in leadership roles. They are ...
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Design You

Design Your Own Career And Future By Reinventing Yourself

It is never easy to go back to square one; to tell yourself to start again. To accept that things did not turn out as they should have and it is time to do things differently; to r...
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How to Tur

How to Turn Complaining Customers into Devoted Followers

It’s actually quite simple. Turning an upset, complaining customer – or protesting patient - into a devoted follower is not all that difficult. The problem is tha...
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How to Tur

How to Turbo-Charge the Productivity of Your Team

How would you describe your team? Are they productive, focused and efficient? Or is it a challenge to keep them on track and working together towards your goals? You need ...
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How To Use

How To Use Social Media To Boost Your Business

Social media is overwhelming. Facebooking, Twitter, Pinterest, Instagram, LinkedIn – the list is endless. There are so many platforms, and each one is different. They a...
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Don't Do T

Don't Do These 5 Things When You Want To Build An Elite Team

What’s your biggest headache? No, let me guess. Staff. Am I right? Most business owners say staff are one of their biggest stressors. Now, let me ask you another ...
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How To Be

How To Be the Beckham of Dentistry: 7 Ways to Boost Your Brand

What do dental practices and soccer have in common? David Beckham. How? Let me paint a picture for you. There is no one quite like David Beckham. He’s a talented foo...
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6 Marketin

6 Marketing Mistakes You Don’t Know You’re Making (And How To Fix Them)

Are you competitive? Because the dental profession is more competitive than ever. There are simply too many dentists for the number of patients. But that’s not the real...
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6 Case Pre

6 Case Presentation Secrets Every Dentist Should Know

Enviable, isn’t it? The way some people manage things so effortlessly, when it’s so much harder for the rest of us. Some dentists manage to easily guide a patient...
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8  Little

8 Little Known Factors That Could Affect Your Diagnosis

You dream of a successful dental business. A popular practice with hordes of loyal patients who hang on your every word. So you never have to worry about an empty appointment...
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Do You Mak

Do You Make These 6 Case Presentation Mistakes?

It’s not your fault. No one teaches you this stuff. No one tells you how to do case presentation elegantly, intelligently or strategically. So you make it up as you go ...
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