What is th

What is the Performance-Culture Matrix?

I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do i...
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How to hav

How to have a successful partnership with your right-hand person

There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a ...
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6 mistakes

6 mistakes practice owners make when it comes to leadership – and how to fix them!

Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
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Why you sh

Why you should never compete on price alone

We know patients are often concerned with finding the lowest price and saving a few dollars where possible – it’s common to get “price shopper” calls where ...
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Common mis

Common mistakes dentists make with case acceptance

By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment...
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Why you ne

Why you need a systemised dental practice

Systemisation allows your practice to operate smoothly irrespective of the personnel rostered on any given day. If you’re able to create and implement simple, practical, a...
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The Practi

The Practice Owners’ Guide to Recruitment

Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the pro...
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5 steps to

5 steps to increasing financial intelligence

By taking the time to develop your financial intelligence, you will begin to know your business intimately – inside and out. You’ll be able to understand what’...
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Five steps

Five steps to building a winning team

Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business ...
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6 mistakes

6 mistakes practice owners make when it comes to leadership – and how to fix them!

Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
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Read this

Read this before onboarding your next new hire

A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of ...
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Why great

Why great leaders never stop learning

Over the past 30 years, author and self-made millionaire Steve Siebold has interviewed over 12,000 of the wealthiest and most successful people around the world. What did he fin...
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How to use

How to use Virtual Assistants to grow your practice

Recent years have seen small business owners across numerous industries engage the help of Virtual Assistants. A Virtual Assistant can work with you digitally to execute countle...
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Mastering

Mastering effective delegation

Great leaders are also great delegators. If you go into practice ownership trying to do everything yourself, you’ll never get the time and freedom you’re looking for an...
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5 Ted Talk

5 Ted Talks every practice owner needs to watch

Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
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How to Suc

How to Successfully Mentor Your Team Members

Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
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How to str

How to structure your appointment book

A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
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How to cre

How to create strong business partnerships

Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
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Retaining

Retaining your patient base with engaging content

We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
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Five princ

Five principles every practice owner needs to know about digital marketing

After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
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Turning Em

Turning Emergency Cases into Loyal Patients

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
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How to han

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
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The 10 Com

The 10 Commandments of an Effective Website

Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
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How to ret

How to retain good talent and avoid high turnover

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
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7 ways to

7 ways to approach difficult conversations

As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
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How to cre

How to create an effective email newsletter for your practice

As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
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How to int

How to introduce a new clinical procedure into your practice

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
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Master How

Master How Your Words Come Out

We all know the importance of communication in the success of any relationship, business or otherwise. Communication is the key that allows us to foster great relationships with ou...
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How To Use

How To Use Great Content To Attract New Patients

We live in an age of information. Google has become our confidant, our 3.00A.M medical advisor and our trusted counsellor and guide. But for business the key role these search eng...
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6 Top Tips

6 Top Tips To Fix Your Front Desk

How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than...
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How To Be

How To Be The Leader Your Team Needs Now!

It is generally believed that leaders are born and not made. What if I could prove to you that this is not the case and with the right kind of self-awareness and dedicated work, an...
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7 Instagra

7 Instagram Hacks To Grow Your Practice!

If you haven’t introduced your practice to the world of digital and social media marketing, then, you are definitely not living in 2020. In social media, the first name that ...
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5 Secret T

5 Secret Tips To Build Your Patient Audience

If you have been a regular listener on my Savvy Dentist Podcast, you may know I have achieved the 200thepisode mark. This episode is all about what I learned from my guests in my 4...
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How To Get

How To Get More Patients With Email Marketing

Not many dental practice owners read up on digital marketing trends on a daily basis. It is not surprising then when they consider email to be dead. It was pronounced dead a long t...
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Write Your

Write Your Ultimate Roadmap For 2020!

Many people talk about work-life balance. And I think that’s a bit of a misnomer. It should bework-life integration.Because ultimately it is just life; and this includes your...
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Crafting S

Crafting Systems And Automation For Scaling Successfully

It is imperative for any running business to have systems and operations in place for smooth functioning. We all use some level of technology to help make things easier. However, a...
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