5 Ted Talk

5 Ted Talks every practice owner needs to watch

Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
View Post
How to Suc

How to Successfully Mentor Your Team Members

Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
View Post
How to str

How to structure your appointment book

A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
View Post
How to cre

How to create strong business partnerships

Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
View Post
Retaining

Retaining your patient base with engaging content

We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
View Post
Five princ

Five principles every practice owner needs to know about digital marketing

After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
View Post
Turning Em

Turning Emergency Cases into Loyal Patients

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
View Post
How to han

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
View Post
The 10 Com

The 10 Commandments of an Effective Website

Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
View Post
How to ret

How to retain good talent and avoid high turnover

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
View Post
7 ways to

7 ways to approach difficult conversations

As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
View Post
How to cre

How to create an effective email newsletter for your practice

As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
View Post
How to int

How to introduce a new clinical procedure into your practice

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
View Post
What does

What does the 2020 budget mean for practice owners?

This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
View Post
The one qu

The one question I ask my team every single day

When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
View Post
Dr John De

Dr John Demartini’s tips on building a self-managing team

Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
View Post
How to red

How to reduce key person risk in your practice

As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
View Post
How to man

How to manage patient complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
View Post
How to giv

How to give your patients six-star service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
View Post
Going out

Going out with a bang - how to finish the year strong!

As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
View Post
Practice p

Practice politics – how to manage bickering team members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
View Post
How to tur

How to turn web traffic into patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
View Post
What is a

What is a dental coach?

If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental...
View Post
Preparing

Preparing your practice for a second wave

As Australia braces for a second wave of infections, practice owners across the country need to be planning for what this means for their team, patients, and practice. Rather th...
View Post
What do th

What do the JobKeeper changes mean for you and your team?

There’s been a fair bit of speculation about the future of JobKeeper payments, but this morning the Government made their decision. When JobKeeper was initially announced in ...
View Post
The Ultima

The Ultimate Blueprint to Practice Ownership

Wouldn’t it be nice to just get a template of how to plan, start and successfully run a dental practice business? To know exactly the number of hours one needs to put in to g...
View Post
The 3 Effe

The 3 Effective Risk Management Strategies You Should Be Doing Right Now

As a business owner, there is one golden rule you should always adhere to... don’t lose money. I’m not talking about that week or month where there was a dip in your...
View Post
How Google

How Google Helps New Patients Find Your Practice

We live in a world of options. We have multiple options for the smallest of products and services we may require. However, there is one entity that has been able to remain a monopo...
View Post
8 Top Tips

8 Top Tips From The Master Of Scale

Anyone who has thumbed through the shelves looking for a good read on succeeding in business or ever considered enrolment in an entrepreneurial program will recognise Verne Harnish...
View Post
Competitiv

Competitive Intelligence: Critical To The Survival Of Your Dental Practice

When you hear the words intelligence thrown in with competitiveness, your mind wanders to the other dental practice down the road or that shiny new clinic in town with the enormous...
View Post
How To Suc

How To Successfully Introduce A New Surgical Procedure

Introducing a new surgical process can be exciting and nerve-wrecking. It takes a lot deliberation, education and above all hefty investments to put a new surgical process on the t...
View Post
Treating K

Treating Kids: 6 Key Steps To Successful Paediatric Dentistry

Dealing with kids can be fun, exciting and nerve-wrecking, all at the same time. Now add surgical chair and needles to the mix and you are just waiting for a small volcano to erupt...
View Post
Guide To I

Guide To Investing In A Lucrative Passive Income Stream

Do you have only one mouth mirror, one dental tweezers, probe and scaler lying around your practice? The chances are the answer is ‘No.’ You probably have a couple of e...
View Post
From Profi

From Profitable to Scalable: Your Journey To A Thriving Practice

So what is the big difference between a profitable practice and a scalable practice anyway? Business owners mistakenly use these terms interchangeably, and limit their business&rsq...
View Post
What Farme

What Farmers Can Teach Dentist About Wealth Creation

Farmers and dentists aren’t really talked about in the same sentence. You are probably wondering about the correlation between these two careers! Today I am talking you throu...
View Post
How To Run

How To Run A Sustainable Dental Practice

Running a successful business is hard enough, running a sustainable and successful business would be much harder right? We all want to serve higher purposes, but we just don’...
View Post