5 Ted Talk

5 Ted Talks every practice owner needs to watch

Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
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How to Suc

How to Successfully Mentor Your Team Members

Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
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How to str

How to structure your appointment book

A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
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How to cre

How to create strong business partnerships

Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
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Retaining

Retaining your patient base with engaging content

We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
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Five princ

Five principles every practice owner needs to know about digital marketing

After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
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Turning Em

Turning Emergency Cases into Loyal Patients

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
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How to han

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
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The 10 Com

The 10 Commandments of an Effective Website

Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
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How to ret

How to retain good talent and avoid high turnover

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
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7 ways to

7 ways to approach difficult conversations

As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
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How to cre

How to create an effective email newsletter for your practice

As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
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How to int

How to introduce a new clinical procedure into your practice

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
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What does

What does the 2020 budget mean for practice owners?

This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
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The one qu

The one question I ask my team every single day

When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
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Dr John De

Dr John Demartini’s tips on building a self-managing team

Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
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How to red

How to reduce key person risk in your practice

As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
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How to man

How to manage patient complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
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How to giv

How to give your patients six-star service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
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Going out

Going out with a bang - how to finish the year strong!

As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
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Practice p

Practice politics – how to manage bickering team members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
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How to tur

How to turn web traffic into patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
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What is a

What is a dental coach?

If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental...
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Preparing

Preparing your practice for a second wave

As Australia braces for a second wave of infections, practice owners across the country need to be planning for what this means for their team, patients, and practice. Rather th...
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What do th

What do the JobKeeper changes mean for you and your team?

There’s been a fair bit of speculation about the future of JobKeeper payments, but this morning the Government made their decision. When JobKeeper was initially announced in ...
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The Ultima

The Ultimate Blueprint to Practice Ownership

Wouldn’t it be nice to just get a template of how to plan, start and successfully run a dental practice business? To know exactly the number of hours one needs to put in to g...
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The 3 Effe

The 3 Effective Risk Management Strategies You Should Be Doing Right Now

As a business owner, there is one golden rule you should always adhere to... don’t lose money. I’m not talking about that week or month where there was a dip in your...
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Chase Your

Chase Your Dreams with a Plan

Wouldn’t it be nice to just chase after your dreams like a mad man? No worry for what people would think, whether or not you’d succeed or how you would feed yourself an...
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Questions

Questions Warren Buffet Asks Before Investing in a Business

Will Warren Buffet buy your business? Probably not considering it is likely to be a business that may not meet his criteria. But does your business meet all the other requirements ...
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How to Survive in the Business of Dentistry

For better or worse, there are more dentists graduating out of dental school than ever before. Compared to only a few decades ago, the ratio of demand and supply has greatly tilted...
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4 Crucial

4 Crucial Things You Need to Check Before Subscribing to A Marketing Service

As a dental professional and entrepreneur, running a world-class practice is often more than a full-time job so I wouldn’t blame you if you feel there’s no time in your...
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Top Busine

Top Business Trends Post Covid-19

We just can’t wait to go back to business, can we? But will we ever be able to go back to doing business the same way we have always been doing? Chances are not really! This ...
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How To Be

How To Be A Confident Decision Maker, Defeat Stress And Overcome Setbacks

There’s no doubt that running your own business can be super stressful. When you invest your time, life and money in a business you have to accept that there’s alway...
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When A Rec

When A Recession Hits: What To Do Next!

The emergence of COVID 19 has created a recession like never before. Regardless of the industry you work in, you are impacted by its presence. Problem is, there is no sight of it e...
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How Person

How Personal Development Assists With Professional Growth

[et_pb_section admin_label="section"] [et_pb_row admin_label="row"] [et_pb_column type="4_4"][et_pb_text admin_label="Text"]There is a major difference between being ambitio...
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Marketing

Marketing Your Practice During Uncertain Times

Uncertainty might be an understatement considering the current situation worldwide. Coronavirus has really overtaken this year. Everyone is at a pause. Some call it the ‘big ...
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7 Easy Way

7 Easy Ways to Use Focus and Discipline to Achieve Goals.

This week I want to talk about something that will help us be more effective in our roles within and beyond our practice. In some way we all strive towards self-improvement every d...
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6 Strategi

6 Strategies for Scaling Success: A Case Study with Dr Jahnavi Vora

Scaling success is a constantly evolving journey. Whilst our scaling goal may be clear in our own minds we have to remember where scaling leverage really comes from. That is our sy...
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10 Free Gu

10 Free Guerilla Marketing Tactics That Will Increase Profits

One of the most common things I hear from dentist practice owners today is, “I just want more patients.” The unspoken bottom line though is: I just want to generate ...
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The 3 Secr

The 3 Secrets to Becoming the Best Associate at Your Dental Practice

Associate dentists are the single most important key factor for dentist/business owners to transition from self-employment to a true business that can scale. As this process happen...
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Crafting A

Crafting A Perfect Patient Experience

The bar for customer service has been set so low it’s almost underground. Giant multinationals like telcos and banks offer famously awful customer service. In comparison, a s...
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Creating B

Creating Breakthroughs In Business And In Life

There are a growing number of people who I speak to who are at the stage in their life where they not feeling truly fulfilled. Maybe they are looking for external factors for f...
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Underlinin

Underlining the Existing Purpose in Your Small Business

There is a growing sense amongst employees and business owners today that there is more to life than acquiring money and assets. People are becoming more aware of the atrocities ha...
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On Doing T

On Doing The Work: Paying the Price for Success in Dentistry and Business

There seems to be an easy path in dentistry. If you are fresh out of university, you might be looking at dentists with 10 years under their belt. You see their practices, their fan...
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Adopt Caus

Adopt Cause Marketing, Unlock Your Brand, and Help Your Community

The Internet offers people an unparalleled chance to be informed consumers. When the review, brand history, and values of a company can be found through a quick Google search on a ...
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