How to hav

How to have a successful partnership with your right-hand person

There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a ...
View Post
6 mistakes

6 mistakes practice owners make when it comes to leadership – and how to fix them!

Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
View Post
Why you sh

Why you should never compete on price alone

We know patients are often concerned with finding the lowest price and saving a few dollars where possible – it’s common to get “price shopper” calls where ...
View Post
Common mis

Common mistakes dentists make with case acceptance

By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment...
View Post
Why you ne

Why you need a systemised dental practice

Systemisation allows your practice to operate smoothly irrespective of the personnel rostered on any given day. If you’re able to create and implement simple, practical, a...
View Post
The Practi

The Practice Owners’ Guide to Recruitment

Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the pro...
View Post
5 steps to

5 steps to increasing financial intelligence

By taking the time to develop your financial intelligence, you will begin to know your business intimately – inside and out. You’ll be able to understand what’...
View Post
Five steps

Five steps to building a winning team

Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business ...
View Post
6 mistakes

6 mistakes practice owners make when it comes to leadership – and how to fix them!

Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
View Post
Read this

Read this before onboarding your next new hire

A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of ...
View Post
Why great

Why great leaders never stop learning

Over the past 30 years, author and self-made millionaire Steve Siebold has interviewed over 12,000 of the wealthiest and most successful people around the world. What did he fin...
View Post
How to use

How to use Virtual Assistants to grow your practice

Recent years have seen small business owners across numerous industries engage the help of Virtual Assistants. A Virtual Assistant can work with you digitally to execute countle...
View Post
Mastering

Mastering effective delegation

Great leaders are also great delegators. If you go into practice ownership trying to do everything yourself, you’ll never get the time and freedom you’re looking for an...
View Post
5 Ted Talk

5 Ted Talks every practice owner needs to watch

Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
View Post
How to Suc

How to Successfully Mentor Your Team Members

Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
View Post
How to str

How to structure your appointment book

A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
View Post
How to cre

How to create strong business partnerships

Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
View Post
Retaining

Retaining your patient base with engaging content

We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
View Post
Five princ

Five principles every practice owner needs to know about digital marketing

After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
View Post
Turning Em

Turning Emergency Cases into Loyal Patients

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
View Post
How to han

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
View Post
The 10 Com

The 10 Commandments of an Effective Website

Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
View Post
How to ret

How to retain good talent and avoid high turnover

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
View Post
7 ways to

7 ways to approach difficult conversations

As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
View Post
How to cre

How to create an effective email newsletter for your practice

As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
View Post
How to int

How to introduce a new clinical procedure into your practice

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
View Post
What does

What does the 2020 budget mean for practice owners?

This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
View Post
The one qu

The one question I ask my team every single day

When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
View Post
Dr John De

Dr John Demartini’s tips on building a self-managing team

Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
View Post
How to red

How to reduce key person risk in your practice

As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
View Post
How to man

How to manage patient complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
View Post
How to giv

How to give your patients six-star service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
View Post
Going out

Going out with a bang - how to finish the year strong!

As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
View Post
Practice p

Practice politics – how to manage bickering team members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
View Post
How to tur

How to turn web traffic into patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
View Post
What is a

What is a dental coach?

If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental...
View Post
Design You

Design Your Own Career And Future By Reinventing Yourself

It is never easy to go back to square one; to tell yourself to start again. To accept that things did not turn out as they should have and it is time to do things differently; to r...
View Post
How To Mas

How To Master Deep Listening

How often do you really pay attention to what other people are saying? Our social media news feeds are swarming with people filling us in on their lives, but the moment you open th...
View Post
How to Bou

How to Bounce Back from a Setback

We all have setbacks; it is part and parcel of living on this beautiful planet. Listen to anyone’s success story and they’d tell you about how they moved forward agains...
View Post
Build and

Build and lead Teams Effectively with the Help of Storytelling

How does storytelling have anything to do with fixing people’s teeth? Why are we even discussing storytelling on a dental business blog? And who leads teams by telling them s...
View Post
Going Digi

Going Digital and Beyond

As dentists and business owners, you are always on the lookout for upgrades. Always learning, always growing. And in this Digital Age, growth without the incorporation of technolog...
View Post
How Little

How Little Things Make A Big Difference in Marketing

So what is your marketing budget? How much are you willing to invest in promoting your practice? Are marketing gurus hunting you down on social media, via emails and personal phone...
View Post
Leadership

Leadership Roles- Are you the Master or The Servant?

ldquo;Liberate yourself from the need to be right.” Seth Godin This quote by Seth Godin really resonates with me; because it is everything that is wrong with the role o...
View Post
How to run

How to run high performance meetings!

So how many of you have slept through meetings at work? I can imagine almost all of you sheepishly nodding your heads. We’ve all been there. Meetings can be dull and unproduc...
View Post
Behaviour

Behaviour Change and Its Impact on Your Practice

What is behaviour change and why is it so important for you to know about it? How many dentists do you know who pay very close attention to how they make their patients’ f...
View Post