278. Why the Best are the Best
This week, we’ll be exploring the habits, behaviours, and actions that the best of the best have in common.
276. Why Retention is Your #1 Profit Leak
This Bite-Size episode outlines what every practice owner needs to know about patient retention and creating a compelling reason to stay.
274. Optimising Your Practice Phone Experience
Check out this Bite-Size episode for some excellent tips and strategies you can implement now, to turn your practice phone into a conversion cruncher.
272. Clarity + Consistency = Results
This truly is the formula for sustainable and reliable success in business – and really in any area of life. It’s all too easy to get distracted by shiny new tactics and starting a million new projects, but it really comes down to your ability to commit and follow through on your existing plans.
270. The Challenges in Creating a Positive Practice Culture
This Bite-Size episode explores the most common challenges in practice culture, as well as how to navigate them for a quick and easy resolution.
The One Question I Ask My Team Every Single Day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need from me?” These six little words have been a game changer for our team, our productivity, and communication. All too often, we focus on […]
Dr John Demartini’s Tips on Building a Self-Managing Team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. As a multi-million-dollar practice owner, human behaviour specialist, and international leadership coach, Dr. John Demartini is all too familiar with this challenge. Recently I was lucky enough to host Demartini […]
256. The Five Lenses of Culture Creation
This week’s Bite-Size episode is a comprehensive breakdown of the five lenses through which you should analyse your team culture.
How to Reduce Key Person Risk in Your Practice
As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as a practice owner, you’ll struggle to take time off, reduce your hours, or scale the practice. If the key person risk […]
How to Manage Patient Complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other patients may be experiencing, but haven’t yet voiced. When dealing with complaints, it’s key to have a specific process in place to ensure that your communication is effective, […]