Dr John Demartini’s Tips on Building a Self-Managing Team

Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. As a multi-million-dollar practice owner, human behaviour specialist, and international leadership coach, Dr. John Demartini is all too familiar with this challenge. Recently I was lucky enough to host Demartini […]

How to Manage Patient Complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other patients may be experiencing, but haven’t yet voiced. When dealing with complaints, it’s key to have a specific process in place to ensure that your communication is effective, […]

Practice Politics – How to Manage Bickering Team Members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matter how big or small, how corporate or casual your practice may be, there will always be the occasional disagreement or tension among well-meaning colleagues. Ultimately, it’s your responsibility as […]

How to Build a Scalable Lifestyle Business Worth 3 Million Dollars

As a successful businessowner, you’re likely asking “How do I get a scalable business worth $3 million?” A lifestyle business is built around the skillset of a founder; it’s a business that’s operating well. And it’s a business generating enough money for you to have all the things you and your family need; as well […]

116. Key Strategies for Growing Your Dental Practice with Glen Carlson

     In this episode, I’m joined by Glen Carlson to share his strategies on growing a profitable dental practice. And, his advice is not typical. It’s all about recognising what you want out of your business and how to get there by building assets. Glen Carlson is co-founder Dent Global, where they run structured […]

How to Connect with People and Read Responses of your Patients and Practice Staff

Being able to connect with people as a leader or a dental entrepreneur is paramount to the success of your dental business. When it comes to facial expressions, other than the cliché teenage eye-roll, or a predictable cranky expression from a marriage partner, reading people to assess responses or predict outcomes can be tricky business […]

115. Dramatically Improve Your Communication Skills with Alan Stevens

     People skills are one of the most important skills we can develop as dentists and business owners. Whether it’s putting nervous patients at ease or recruiting with staff, being able to quickly read and communicate well with people is a key skill for us. In this episode, I’m joined by Alan Stevens, who […]