Could Your Front Desk Be Your Practice’s Secret Marketing Weapon?
As a dental practice owner, you know that your reception team is the smiling face of your practice. They’re the first point of contact for your patients as they enter the practice, and the environment they create can really set the tone for the entire patient experience. Bust as crucial as that is, their role […]
5 Dental Patient Retention Strategies
Dental patient retention is a hundred times easier and cheaper than constantly trying to attract new patients. What every practice owner should be striving for, is to build a community of loyal patients who pay, stay, and refer. So once you’ve got patients you love working with – how do you keep them coming back? […]
What Most Dental Practices Miss When It Comes to Curating a Patient Experience
These days, being a great dentist isn’t enough – patients can’t judge our margins, but they can judge how we make them feel. That’s why it’s crucial to curate a patient experience that leaves them feeling cared for, supported, and healthy. No matter what we do, our patients are leaving with a story to tell […]
Skills Every Associate Dentist Should Learn
A huge part of growing and scaling your practice includes building a team of people who can deliver great care to your patients. Having a reliable and productive associate is an integral part of that team and can make all the difference in your practice. Whilst the clinical skills are of course extremely important, there […]
How to Handle “Price Shopper” Calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatment, and is likely calling many other practices hoping to find the best deal possible. No-one calls up and asks the price of a crown […]
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
260. Five Steps to Handling Patient Complaints
In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.
246. Know The Patient
Dr Jesse Green unveils the secrets to knowing your patient. Learn how to skillfully invest in the patient relationship.
6 Top Tips To Fix Your Front Desk
How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than ever before! Dentistry requires close human contact; so that means trust is everything. Human interaction and connection helps to build trust. A potential patient and even those […]
203. Fix Your Front Desk
Episode 203 of the Savvy Dentist Podcast is an interesting chat with Sue Sandals of Practice Based Solutions on the topic of having a high functioning front desk in your dental practice.
Front desk personnel need to be well-trained and be high performing because they are the ones who give patients their first impression on your practice. They are also responsible for making sure that your appointment book is operating smoothly. In this episode, Sue is going to share with us how a front desk person can operate highly and consistently, how to overcome common problems they experience, the importance of appearance, and so much more gems you’ll want to implement in your practice today.