How to handle “price shopper” calls

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatment, and is likely calling many other practices hoping to find the best deal possible. No-one calls...
267. Embedding a Customer Service Culture

267. Embedding a Customer Service Culture

I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.

6 Top Tips To Fix Your Front Desk

6 Top Tips To Fix Your Front Desk

How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than ever before! Dentistry requires close human contact; so that means trust is everything....