Treating Kids: 6 Key Steps To Successful Paediatric Dentistry
Dealing with kids can be fun, exciting and nerve-wrecking, all at the same time. Now add surgical chair and needles to the mix and you are just waiting for a small volcano to erupt. Paediatric dentistry is not for everyone. You need to have a lot of patience, be a great communicator and apply strategic […]
191. How Can You Help New Patients Find Your Practice
In this episode of the Savvy Dentist Podcast, Taylor Cutler, Director of Marketing in Australia and New Zealand for Podium. Podium is a multi-product platform that gives businesses and their customers the most convenient experience possible – from reviews to messaging and insights.
In this conversation we talk about online marketing trends, general versus local google searches, getting online reviews from clients and practical tips on marketing and reviews that you can apply in your practice today.
15 Golden Rules of (Patient) Love: How to Offer Five Star Patient Support Every Time
Patient is king. He is always right. He knows best. A happy patient is a flourishing practice. As business owners, we hear this all the time. These statements are considered a given for the success of any practice or business in any field; yet they are seldom applied with purpose and can be frequently forgotten. […]
162. How to Have an Amazing Patient Experience
We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don’t necessarily practice it.
Crafting A Perfect Patient Experience
The bar for customer service has been set so low it’s almost underground. Giant multinationals like telcos and banks offer famously awful customer service. In comparison, a small to medium-sized businesses have the agility and personal connection to craft a great customer experience. Genuine human interaction might just be one of the ways us little […]
The Two Keys to Offering Better Customer Service Than 99% of other Companies
In dentistry, it’s all about the relationship. A dental practice needs to sit on a strong bedrock of trust between each patient and the dentist. I’ve talked about this before, but dentistry is a very intimate experience. Your patients are letting your put your fingers in their mouth, sometimes just minutes after meeting you for […]
3 Proven Psychology Techniques Dentists Can Use to Retain Patients
Psychology is the study of behaviour. It helps inform us of why we make the choices we make. When we have a little insight into psychology, it can help us set up situations that are beneficial to our patients and to our bottom line. In short, it can be a game changer. As clinicians, we can […]
127. How to get more patients and guide them to saying yes with Dr Chris Phelps
In this episode, I chat to Dr Chris Phelps a dental practice owner and an expert in the Science of Influence and Ethical Persuasion. We discuss ethically marketing your practice, decreasing no shows and getting a higher case acceptance rate for your practice. An entrepreneur and Amazon bestselling author, Chris is also a […]
The Only Three Secrets You Need to Know to Win Patients
I was recently thinking about a moment before I published my book, RETENTION! How to Plug the #1 Profit Leak in Your Dental Practice. I wrote it to help fellow dentists understand how to create an ever-expanding list of happy, satisfied patients. I gave the manuscript to a friend of mine to read. He came […]
117. Patient Retention and Growing Your Practice with Jerry Jones
In this episode, I’m chatting to Jerry Jones, a top expert on professional practice management and marketing about the keys to patient retention, management and more. Jerry Jones is a top expert on professional practice marketing with well over 20 years experience. His company, Jerry Jones Direct, is the #1 internationally recognised Membership-based […]