Choosing the Right Business Model for Your Practice
There are many ways to organise and run your practice – and it’s a decision unique to each and every practice owner. How you choose to structure your business will depend on multiple personal and professional factors, but there are certainly a few common models we see in dentistry. Here are the four key practice […]
15 Golden Rules of (Patient) Love: How to Offer Five Star Patient Support Every Time
Patient is king. He is always right. He knows best. A happy patient is a flourishing practice. As business owners, we hear this all the time. These statements are considered a given for the success of any practice or business in any field; yet they are seldom applied with purpose and can be frequently forgotten. […]
162. How to Have an Amazing Patient Experience
We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don’t necessarily practice it.
Crafting A Perfect Patient Experience
The bar for customer service has been set so low it’s almost underground. Giant multinationals like telcos and banks offer famously awful customer service. In comparison, a small to medium-sized businesses have the agility and personal connection to craft a great customer experience. Genuine human interaction might just be one of the ways us little […]