285. The Art of the Fireside Chat

285. The Art of the Fireside Chat

The patient-clinician relationship is important, and there needs to be a level of trust and support there so that the patient seriously considers your recommendations. A huge part of that comes down to knowing your patient, and how to talk to them. A Fireside Chat is a powerful tool for building rapport and connection with your patients, but also for understanding their goals and desires when it comes to dental care. Find out more about how to structure your Fireside Chat in this episode.

280. The ABC’s of Trust and Loyalty

280. The ABC’s of Trust and Loyalty

When it comes to building and maintaining patient relationships, there are a few “do’s and dont’s” that every practice owner should know. Let’s go back to basics and cover the ABC’s of trust and loyalty – Ability, Behaviour, and Character.