Five Steps to Building a Winning Team
Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business at night, it’s a clear indication of a problem within the team or the leadership. For example: There aren’t enough team members so the dentist takes on work […]
295. Playing to Win
In this week’s Bite-Size episode, we reflect on the lessons of a sporting legend and how they have remained relevant through years of practice ownership and leading a team.
293. How to Be a Good Boss
This Bite-Size episode is full of advice, ideas, and guidance on how to be a better boss and allow your team to step up.
291. The Assets You Need to Protect in Your Practice
Did you know that almost every problem in your practice can be traced back to a deficiency or mismanagement of your assets?
289. Creating a Patient Experience – Preparation, Arrival, and Welcome
We all know how powerful first impressions can be – and that rings especially true when it comes to creating an incredible patient experience.
285. The Art of the Fireside Chat
The patient-clinician relationship is important, and there needs to be a level of trust and support there so that the patient seriously considers your recommendations. A huge part of that comes down to knowing your patient, and how to talk to them. A Fireside Chat is a powerful tool for building rapport and connection with your patients, but also for understanding their goals and desires when it comes to dental care. Find out more about how to structure your Fireside Chat in this episode.
280. The ABC’s of Trust and Loyalty
When it comes to building and maintaining patient relationships, there are a few “do’s and dont’s” that every practice owner should know. Let’s go back to basics and cover the ABC’s of trust and loyalty – Ability, Behaviour, and Character.
278. Why the Best are the Best
This week, we’ll be exploring the habits, behaviours, and actions that the best of the best have in common.
276. Why Retention is Your #1 Profit Leak
This Bite-Size episode outlines what every practice owner needs to know about patient retention and creating a compelling reason to stay.
274. Optimising Your Practice Phone Experience
Check out this Bite-Size episode for some excellent tips and strategies you can implement now, to turn your practice phone into a conversion cruncher.