We all know how powerful first impressions can be – and that rings especially true when it comes to creating an incredible patient experience.
The patient-clinician relationship is important, and there needs to be a level of trust and support there so that the patient seriously considers your recommendations. A huge part of that comes down to knowing your patient, and how to talk to them. A Fireside Chat is a powerful tool for building rapport and connection with your patients, but also for understanding their goals and desires when it comes to dental care. Find out more about how to structure your Fireside Chat in this episode.
When it comes to building and maintaining patient relationships, there are a few “do’s and dont’s” that every practice owner should know. Let’s go back to basics and cover the ABC’s of trust and loyalty – Ability, Behaviour, and Character.
This week, we’ll be exploring the habits, behaviours, and actions that the best of the best have in common.
This Bite-Size episode outlines what every practice owner needs to know about patient retention and creating a compelling reason to stay.