ACCESS THE ULTIMATE TOOLKIT YOU NEED TO MASTER THE POWER OF RETENTION IN YOUR DENTAL PRACTICE

 
This FREE Retention Workbook is designed to give you more in-depth information on how to implement the recommendations mentioned in my book, RETENTION! How to Plug the #1 Profit Leak in Your Dental Practice as well as give you practical applications in your practice using tailored checklists, step-by-step To Do’s and planning tools.

Using these tools, you can tailor my advice from the main book to fit your practice, whatever your philosophy and style.

Here are some of the tools you will get access to in the Workbook:

• Why Patient Retention is the New Black and priority #1 for your practice
• How to Find Your “Why” – How Journalling can help you come to some conclusions
• Customer Experience – How to Map TouchPoints worksheet
• Top Service Standards Checklist to guide you through better daily operations
• Building The Tribe – How to create a reactivation campaign (template and activity)
• The Power of an Elite Team – Staff recruitment checklist to help you select your best team
• And more!

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WHAT PEOPLE ARE SAYING

Compulsory reading for anyone serious about running an exceptional dental practice

This is a truly exceptional book. The central tenet of this book is that while it is tempting to focus on “sexy” metrics like the number of new patients in a given period, in doing so you are overlooking the fact that it is far more important and cost effective to retain and look after your existing patient base.

Michael

 

Putting client care back on the marketing agenda

Marketing by looking after the clients you already have. It sounds so obvious, but it certainly got me thinking about how our business might shift focus from trying to reach new clients, to directing energy at retaining the clients we already have as a marketing initiative in itself. A happy client comes back, and also refers new business.

Gabrielle Sullivan

 

A great book sharing some secrets of highly rewarding practice

An excellent, well written book with some golden advice. With these strategies and straightforward, practical approaches, your clinical and administrative teams should be able to improve patient retention, and improve, maintain or rekindle the engagement with your clients. Applicable for any country. Easy reading for busy people. Great!

Andrew Draper

 

One of the best client retention books I have read in a very long time

Great book and a must read for anyone in the recurring services business. Jesse outlines practical but common sense approaches on retaining your existing customers who become your best word of mouth sponsors. Its not just for dental practices 🙂

Dallas Kelso

 

WHY DO I NEED RETENTION

 
Whether you run a traditional family practice or a high-end cosmetically driven practice, whether you’re in a rural or urban area, you might be feeling anxious about the tougher economic environment, frustrated about the profit leaks from your practice or exhausted from the relentless demands of your business. RETENTION! will inspire you to turn your professional and personal fortunes around by plugging the biggest profit leaks in your dental practice.

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