What if the biggest problem in your practice isn’t your marketing, your systems, or even your team – but the way you’re communicating with them? In this episode, Jesse Green cuts straight to the chase: communication breakdown is not a people problem. It’s a system problem. And that means it’s fixable.
If you’ve ever felt frustrated that things aren’t being done the way you envisioned, or that you’re constantly stepping in to correct or redo work, this episode is your wake-up call. Jesse unpacks why your team can’t read your mind, what real dental leadership communication looks like, and how creating shared language and crystal-clear expectations can transform the way your whole practice operates – from the front desk to the dental chair.
In This Episode:
- 00:01 Jesse introduces the biggest lever in your practice, and it’s not what most dentists expect to hear
- 00:50 Meet Jason the cat: the surprisingly relatable story that reveals exactly what’s going wrong in your team communication right now
- 01:45 What actually happens when your team is listening but still not understanding, and the costly ripple effects throughout your practice
- 02:38 The mindset shift that changes everything
- 02:50 Lessons from the Navy: what a warship’s communication standard can teach you about running a high-tempo dental practice
- 04:05 The one question every team member in your practice should be able to answer
- 04:18 Jesse reveals two powerful language concepts from the Practice Max world that sharpen team performance and culture
- 06:57 Listener Q&A: Michael from Melbourne asks how to get off the tools.
