There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a village to raise a child.” Well, the dental business is a bit like that. Any practice owner will know that having a right-hand person, such as a dental practice management consultant, is a crucial part of keeping a practice afloat, running, and to a high standard.
As much as we might feel like we’re responsible for everything and that we have to do it all ourselves, we need to surround ourselves with high-quality team members that we can rely on for support.
Whether it’s a practice manager or other support staff– there are a few key things to keep in mind for a successful relationship.
A clear vision and communication with your Dental Consultant
In many dynamics, the practice owner is responsible for the strategy and long-term vision for the business whilst a dental practice management consultant oversees daily operations.
This can lead to a bit of a communication gap, where the person who conceives the big ideas isn’t necessarily the person implementing them.
Ultimately, what a dental practice owner really needs from their practice management consultant, is the ability to take what’s in their head and bring it into reality.
Now, unfortunately, most of our team members can’t read minds… this means that the practice owner must take responsibility for effectively communicating their strategies, needs, feedback, and vision for the dental practice. As in any personal relationship, communication is key.
Trust and let go
Part of the role of a dental practice management consultant is to oversee daily operations and executions.
Naturally, this requires the practice owner to give up a little control and trust in their right-hand person.
This can be a little tricky for Type-A perfectionists, as dentists often are. But it’s important to understand, that this is not an abdication or handing over the keys.
It’s about bringing someone else on board as a co-pilot, someone that can have an eye on the strategy and an eye on tactics.
Commit to understanding your Dental Practice Management Consultant
For someone to support the practice owner, they need to commit to understanding them.
Understanding the vision for the practice, the strategies in place, and the priorities and needs of the business.
Eventually, you want to sort of duplicate the way you think and work, so that your right-hand person can make the same decisions that you would.
After decades of practising ownership myself and working with hundreds of practices around the world, it’s become clear that you will always go further with someone to support you.
A capable, passionate, and values-driven practice manager is worth their weight in gold – so it’s a relationship worth investing in.
Remember that building successful business relationships with business partners and staff is important in creating a more harmonious and effective workplace.