When a dental practice doesn’t have systems in place, everything is done manually and left to human error.
The patient experience is inconsistent…
Practice life becomes a bit chaotic…
Things get lost in the busyness of everyday…
And your reputation suffers as a result.
Why are dental practice systems important?
Introducing intelligent dental practice systems takes the stress out by giving your staff clear systems and processes to follow.
There’s no guesswork, no key person risk, and no need to micromanage your dental business.
The systematisation of your practice will ultimately increase profits, enhance the patient experience, and give you more time, more money, and less stress.
Instead of chasing your tail all day, you create leverage.
A dental practice that has efficient systems (that actually get followed) will provide you with more money, time, and meaning – and rest assured knowing the practice is running like clockwork.
Smart systems for dentists – such as operating systems, policies and procedures – are essential because they:
- Allow your practice to be less reliant on star performers, therefore reducing key person risk.
- Can multiply across different locations and accommodate a growing team.
- Make leveraging possible.
- Represent the development of intellectual property assets.
- Make your practice more valuable to prospective suitors.
- Ensure the practice owner is no longer the source of all knowledge – freeing up their time.
What are the different dental practice systems you can use?
Dental practice systems include things like operating systems, policies, procedures, the frameworks and conversation scripts you use for patient communications, team training, SOPs, marketing, case acceptance, appointment books, dealing with complaints, and other management solutions.
In fact, we have a whole series of frameworks and templates around:
- Booking appointments
- Managing cancellations
- Dealing with complaints
- People just shopping around for prices
- Preferred providers
- Hygiene-only appointments
- Asking for referrals
- Asking for reviews
- Case presentation
- Creating compelling reasons to return
- Patient handover within the practice
- Patient transfer – passing and receiving
At the moment, these are client-only resources that are available to our Practice Max and Boardroom community.
If you’re interested in discussing membership options and getting access to these frameworks (and hundreds of other resources, dental practice management courses, events, intensive workshops, live online training, exclusive podcasts, discounts with industry partners, free and discounted tickets to events, monthly newsletters, and much more!) – then reach out and let’s have a chat!
You can book your FREE Strategy Session right here!