| The practice has a scheduling system in place to support the financial goals of the practice. | | | | | |
| The appointment book is templated to an ideal day. | | | | | |
| The team has a morning meeting each day to focus on the day ahead. | | | | | |
| We have a recall system that includes following up patients who don’t book appintments. | | | | | |
| Where possible we aim to pre-book recall examinations at this appointment. | | | | | |
| The practice has a systematic approach to handling cancellations and lateness. | | | | | |
| We run on time. | | | | | |
| The practice has regular staff meetings to discuss improvements that can be made to the practice. | | | | | |
| We systematically build value for the treatment provided to patients. | | | | | |
| We build loyalty and case acceptance through the new patient examination. | | | | | |
| We have a systematic approach to recruiting A grade players to our team. | | | | | |
| We have an induction and training system in place for new team members. | | | | | |
| We have a simple document to explain terms of employment. | | | | | |
| We assess the team's performance regulalrly and conduct Staff Development Meetings regulalry. | | | | | |
| We know and track the High Value Activities that drive our practice. | | | | | |
| Every meeting accomplishes some specific objective or outcome. | | | | | |
| Individual staff tasks are rated by level of urgency and importance. | | | | | |
