260. Five Steps to Handling Patient Complaints
In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.
6 Shortcuts For Resolving Conflict in Record Time
Conflict. What does that word make you think? Some people want to ignore conflict and hope it goes away. They take the “Bury Your Head In The Sand” approach. They know it doesn’t work, but they dislike conflict. Truth be told they’re a little afraid of it. Then there are the people who love a […]