264. Smooth, Seamless, and Stress-free Patient Transfer
This Bite-Size episode is your guide to the communication, relationship management, and logistics required to conduct an effortless patient transfer.
260. Five Steps to Handling Patient Complaints
In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.
258. Your Simple and Effective Case Presentation Framework
Dr. Jesse Green shares the case presentation framework that can be used by clinicians and front desk staff alike, in order to answer patient’s questions and provide the best possible care at every stage.
How to Give Your Patients Six-Star Service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what’s really going to give your practice the winning edge, is the six-star service you provide and how you make your patients feel. Every patient will walk away from your practice […]
How to Build a Scalable Lifestyle Business Worth 3 Million Dollars
As a successful businessowner, you’re likely asking “How do I get a scalable business worth $3 million?” A lifestyle business is built around the skillset of a founder; it’s a business that’s operating well. And it’s a business generating enough money for you to have all the things you and your family need; as well […]
116. Key Strategies for Growing Your Dental Practice with Glen Carlson
In this episode, I’m joined by Glen Carlson to share his strategies on growing a profitable dental practice. And, his advice is not typical. It’s all about recognising what you want out of your business and how to get there by building assets. Glen Carlson is co-founder Dent Global, where they run structured […]
How to Connect with People and Read Responses of your Patients and Practice Staff
Being able to connect with people as a leader or a dental entrepreneur is paramount to the success of your dental business. When it comes to facial expressions, other than the cliché teenage eye-roll, or a predictable cranky expression from a marriage partner, reading people to assess responses or predict outcomes can be tricky business […]
115. Dramatically Improve Your Communication Skills with Alan Stevens
People skills are one of the most important skills we can develop as dentists and business owners. Whether it’s putting nervous patients at ease or recruiting with staff, being able to quickly read and communicate well with people is a key skill for us. In this episode, I’m joined by Alan Stevens, who […]
Lessons 8 to 13 for Dental Practice Entrepreneurs: Part 2
Last week, I shared with you the first seven entrepreneurial lessons for dental practice owners… The lessons are based on my experiences during my own journey and are combined with the business insights of my podcast guest, dental entrepreneur and practice ownership consultant Dr Nauvneel Kashyap. Here are lessons 8 to 13… #8 of 13 […]
114. 13 Entrepreneurial Principles For Being A Great Dental Practice Owner with Dr Nauv Kashyap Part 2
Welcome to the second part of my two part interview with Dr Nauv Kashyap. In this episode, we continue our conversation on 13 key entrepreneurial principles to become a great dental practice owner. No more being an employee in your own business. Since 2010, Dr Nauv Kashyap has been helping dentists transition into […]