Five Principles Every Practice Owner Needs to Know About Digital Marketing
After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, no-one prepares you for the marketing and business acumen needed to run a practice. But no matter where you are in your practice ownership journey, you need to be […]
268. How Analyse and Mitigate Risk in Your Practice
Check out this Bite-Size episode for the five principles you need to know to avoid a risky business.
How to Retain Good Talent and Avoid High Turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high staff turnover, it can be a bad look as patients begin to speculate what goes on behind the scenes. Not to mention the costs and ROI […]
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
7 Ways to Approach Difficult Conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a little awkward, uncomfortable, and maybe even […]
266. Commoditisation in Dentistry
Dr. Jesse Green discusses the various ways dentists can approach the commoditisation of dentistry.
How to Create an Effective Email Newsletter For Your Practice
As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still a fantastic way to reach out to your community, but there’s no denying the convenience of an e-mail when it comes to mass communication. Whether […]
How to Introduce a New Clinical Procedure Into Your Practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible care. When done right, a new clinical procedure can attract new patients, improve patient care, and allow you to do more of the work you […]
262. The Key to Holding Efficient and Effective Meetings
This week’s Bite-Size episode is your guide to making meetings productive and worth holding. From morning huddles to annual planning, this is how you do meetings right.
What Does the 2020 Budget Mean for Practice Owners?
This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health resources and economic stimulation. Such measures include: $1.2 billion on the extension of wage subsidies […]