268. How Analyse and Mitigate Risk in Your Practice
Check out this Bite-Size episode for the five principles you need to know to avoid a risky business.
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high staff turnover, it can be a bad look as patients begin to speculate what goes on behind the...
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a...
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