How to fill Your Appointment Book Without Spending a Cent on Advertising
It’s the stuff of nightmares, isn’t it? An empty appointment book, I mean. Or one with gaps. You can lie awake at night worrying about it. Wondering how you’re going to pay the bills next month. Wondering how other practice owners seem to have a steady flow of patients. Wondering if it’s all worth it. […]
The Secret to Running a Successful Business
What’s the secret? The secret to running a successful business that is. Rather than having that successful business run you. Because some people seem to thrive on the success of their businesses. But others seem weighed down by the responsibilities and demands that come with business success. At dental school, we learn how to be […]
The Shocking Truth About Magic Bullets In Business
Enticing isn’t it? To think there is a magic bullet out there. Something quick and simple that you can implement. Something that doesn’t require a lot of time or effort, and will make your business soar. Some magic secret that only a few people know. And there are plenty of people out there selling magic […]
Recruitment Hacks: A Cheat Sheet for Hiring Stellar Staff
How do you go about hiring stellar staff? Your team are critical to your business. Yet it can be hard to hire the right people into the right roles. Great staff are worth their weight in gold. They can smooth over problems before they arise, provide you with a sounding board for new ideas, and catapult your […]
63. Wow Your Patients with Great Office Staff with Laura Hatch
Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor’s degree in human resources and a master’s degree in organisational development. In this episode, she gives […]
How To Make Your Customer Service So Good Your Patients Never Leave
OK, I admit it. I have a bug-bear about customer service. It irks me when businesses make it hard for people to deal with them. Unnecessarily hard. And it’s not actually my problem. It’s the businesses’ problem because they’re not just making it hard for me, they’re making it hard for all of their customers. […]
How To Get Laser Focused (Even If You’re Drowning In A Sea Of Overwhelm)
Where do you start? It’s so confusing, working out how to achieve your goals. Let’s take your dental practice for example. You want it to be successful without constantly struggling for patients. So you decide to increase your patient base. But there are so many options. If you narrow it down to doing marketing, where […]
How to Create a Collaborative Team that Provides The Support You Need
There’s too many of us. Dentists that is. There are too many dentists in Australia to run a successful business, given the patient to dentist ratio. So you need to be smart to be successful. Because there are a lot of good dentists out there. Caring, capable and qualified dentists, just like you. But are they […]
The Minimalist Guide To Business Success
It’s what you want, right? Business success, that is. I know you’re in dentistry to make a difference and to help people. You’re here because you care. You want to help your patients by looking after them and providing the best dental treatment you can. That’s what got you into dentistry in the first place. […]
5 Payroll Mistakes That Can Cost You A Fortune
Payroll isn’t sexy, but it is necessary. (Click to Tweet). It’s also critical to get it right because if you don’t, the consequences can be huge. Really. You can receive fines of tens of thousands of dollars. And those fines are NOT tax deductible, as I discovered when I spoke to Tracy Angwin recently. Tracy is […]