Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of practices were limited to emergency-only treatment, and this is the framework that allowed them to capture and convert those emergency cases into recurring […]
3 Proven Psychology Techniques Dentists Can Use to Retain Patients
Psychology is the study of behaviour. It helps inform us of why we make the choices we make. When we have a little insight into psychology, it can help us set up situations that are beneficial to our patients and to our bottom line. In short, it can be a game changer. As clinicians, we can […]
Why Prevention Is Better Than Cure in Dental Human Resources
There are few aspects of dental business that cause the concerns human relations do. When personalities and people are at work, the potential for small issues to escalate into bigger problems multiplies. This is especially true if the right human resource mechanisms aren’t in place. Without robust structures and systems, dental business owners can find […]
96. Get Your Employment Legals Sorted with John Wilson
If you get your employment legals wrong, it could cost you thousands upon thousands. In this episode, Dr Jesse Green invites employment lawyer John Wilson to discuss some common mistakes employers make when taking on employees and more. John Wilson is Canberra’s leading employment lawyer. He is the Managing Legal Director at Bradley Allen Love […]
How To Sky-Rocket Patient Loyalty: A Step By Step Guide
Imagine this. Your dental practice is thriving. In fact, your patients are your greatest fans. They’re loyal and devoted and wouldn’t dream of going anywhere else. Sound too good to be true? Not at all. In fact, it’s not only possible but relatively simple too. You just need to know a few simple techniques to […]