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We all know how powerful first impressions can be – and that rings especially true when it comes to creating an incredible patient experience.

From the moment the patient picks up the phone to enquire, they begin to form a relationship with the practice for better or for worse. It’s our duty to ensure that every step of the journey, from the moment they book an appointment through to when they see the dentist, they feel a sense of loyalty and connection to the practice.

 

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