162. How to Have an Amazing Patient Experience

We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don’t necessarily practice it.

Crafting A Perfect Patient Experience

The bar for customer service has been set so low it’s almost underground. Giant multinationals like telcos and banks offer famously awful customer service. In comparison, a small to medium-sized businesses have the agility and personal connection to craft a great customer experience. Genuine human interaction might just be one of the ways us little […]

The Two Keys to Offering Better Customer Service Than 99% of other Companies

In dentistry, it’s all about the relationship. A dental practice needs to sit on a strong bedrock of trust between each patient and the dentist. I’ve talked about this before, but dentistry is a very intimate experience. Your patients are letting your put your fingers in their mouth, sometimes just minutes after meeting you for […]

127. How to get more patients and guide them to saying yes with Dr Chris Phelps

     In this episode, I chat to Dr Chris Phelps a dental practice owner and an expert in the Science of Influence and Ethical Persuasion. We discuss ethically marketing your practice, decreasing no shows and getting a higher case acceptance rate for your practice. An entrepreneur and Amazon bestselling author, Chris is also a […]

The Only Three Secrets You Need to Know to Win Patients

I was recently thinking about a moment before I published my book, RETENTION! How to Plug the #1 Profit Leak in Your Dental Practice. I wrote it to help fellow dentists understand how to create an ever-expanding list of happy, satisfied patients. I gave the manuscript to a friend of mine to read. He came […]

117. Patient Retention and Growing Your Practice with Jerry Jones

     In this episode, I’m chatting to Jerry Jones, a top expert on professional practice management and marketing about the keys to patient retention, management and more. Jerry Jones is a top expert on professional practice marketing with well over 20 years experience.  His company, Jerry Jones Direct, is the #1 internationally recognised Membership-based […]

90. Wow Your Patients with Exceptional Customer Service with Andre Shirdan

Andre Shirdan is an inspirational and motivational speaker, executive coach, and certified trainer. Since 1989, Andre has worked with thousands of practices helping to create systems for treatment planning, staff training, goal attainment, internal and external marketing, and computer systems integration. Andre founded Systems Practice Management, Inc., a dental practice management, training and consulting firm. […]

84. Dramatically Improve Patient Experience and Boom Your Practice with Vinh Giang

Vinh Giang is a motivational/ inspirational keynote speaker. Along his journey as an Entrepreneur he has learnt so many lessons that have dramatically changed his life and business. He has built a successful online business that teaches magic to over 41,000 students from all over the world, this business of his also won South Australian […]

80. Simple Systems for Impeccable Delivery of Care

In this episode, Dr Jesse Green shares his approach to systems that are both supportive enough to make your practice run more efficiently, but flexible enough to help you deliver personalised patient care. In this episode, Dr Jesse Green chats about: When systems can stifle creativity When systems can SUPPORT your business How to use […]