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15 Golden Rules of (Patient) Love: How to Offer Five Star Patient Support Every Time

15 Golden Rules of (Patient) Love: How to Offer Five Star Patient Support Every Time

by Jesse Green | Apr 28, 2019 | Blog, General, Success

Patient is king. He is always right. He knows best. A happy patient is a flourishing practice. As business owners, we hear this all the time. These statements are considered a given for the success of any practice or business in any field; yet they are seldom applied...
162. How to Have an Amazing Patient Experience

162. How to Have an Amazing Patient Experience

by Jesse Green | Apr 24, 2019 | Podcasts

We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don’t necessarily practice it.

Crafting A Perfect Patient Experience

Crafting A Perfect Patient Experience

by Jesse Green | Mar 13, 2019 | Entrepreneurship, Growth, Success

The bar for customer service has been set so low it’s almost underground. Giant multinationals like telcos and banks offer famously awful customer service. In comparison, a small to medium-sized businesses have the agility and personal connection to craft a great...
How To Make Your Customer Service So Good Your Patients Never Leave

How To Make Your Customer Service So Good Your Patients Never Leave

by Jesse Green | May 15, 2017 | Communication, Marketing

OK, I admit it. I have a bug-bear about customer service. It irks me when businesses make it hard for people to deal with them. Unnecessarily hard. And it’s not actually my problem. It’s the businesses’ problem because they’re not just making it hard for me,...

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