268. How Analyse and Mitigate Risk in Your Practice
Check out this Bite-Size episode for the five principles you need to know to avoid a risky business.
How to Retain Good Talent and Avoid High Turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high staff turnover, it can be a bad look as patients begin to speculate what goes on behind the scenes. Not to mention the costs and ROI […]
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
7 Ways to Approach Difficult Conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a little awkward, uncomfortable, and maybe even […]
266. Commoditisation in Dentistry
Dr. Jesse Green discusses the various ways dentists can approach the commoditisation of dentistry.
265. Using Creative Thinking to Grow Your Practice with Sally Arnold
In today’s episode of the Savvy Dentist Podcast, we have an engaging conversation with Sally Arnold of Creating Encores. Sally started her professional life as a flautist but went through challenges in her life that led her to where she is today,
264. Smooth, Seamless, and Stress-free Patient Transfer
This Bite-Size episode is your guide to the communication, relationship management, and logistics required to conduct an effortless patient transfer.
How to Introduce a New Clinical Procedure Into Your Practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible care. When done right, a new clinical procedure can attract new patients, improve patient care, and allow you to do more of the work you […]
262. The Key to Holding Efficient and Effective Meetings
This week’s Bite-Size episode is your guide to making meetings productive and worth holding. From morning huddles to annual planning, this is how you do meetings right.
What Does the 2020 Budget Mean for Practice Owners?
This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health resources and economic stimulation. Such measures include: $1.2 billion on the extension of wage subsidies […]