Three Ways to Maximise Your Revenue

Three ways to maximise your revenue

If you want to increase your revenue, the good news is that it’s a very simple science. There are really only ever three ways to increase revenue in a practice, and in fact in any kind of business. In any business, the first way is to see more patients/customers. The second way is to increase […]

Common Mistakes Dentists Make With Case Acceptance

savy dentist

By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment, it is not only good for their oral health, it’s also personally and professionally fulfilling for the dentist because they get to practice the kind of dentistry they truly […]

Turning Emergency Cases into Loyal Patients

savy dentist

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of practices were limited to emergency-only treatment, and this is the framework that allowed them to capture and convert those emergency cases into recurring […]

How to Handle “Price Shopper” Calls

savy dentist

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatment, and is likely calling many other practices hoping to find the best deal possible. No-one calls up and asks the price of a crown […]

How to Turn Web Traffic Into Patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conversions and sales, it’s more or less a vanity metric. So, here are some tried and tested pointers for converting web traffic into patients – from […]

6 Top Tips To Fix Your Front Desk

How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than ever before! Dentistry requires close human contact; so that means trust is everything. Human interaction and connection helps to build trust. A potential patient and even those […]

203. Fix Your Front Desk

Episode 203 of the Savvy Dentist Podcast is an interesting chat with Sue Sandals of Practice Based Solutions on the topic of having a high functioning front desk in your dental practice.

Front desk personnel need to be well-trained and be high performing because they are the ones who give patients their first impression on your practice. They are also responsible for making sure that your appointment book is operating smoothly. In this episode, Sue is going to share with us how a front desk person can operate highly and consistently, how to overcome common problems they experience, the importance of appearance, and so much more gems you’ll want to implement in your practice today.

63. Wow Your Patients with Great Office Staff with Laura Hatch

Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor’s degree in human resources and a master’s degree in organisational development. In this episode, she gives […]