267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
15 Golden Rules of (Patient) Love: How to Offer Five Star Patient Support Every Time
Patient is king. He is always right. He knows best. A happy patient is a flourishing practice. As business owners, we hear this all the time. These statements are considered a given for the success of any practice or business in any field; yet they are seldom applied with purpose and can be frequently forgotten. […]
162. How to Have an Amazing Patient Experience
We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don’t necessarily practice it.
Crafting A Perfect Patient Experience
The bar for customer service has been set so low it’s almost underground. Giant multinationals like telcos and banks offer famously awful customer service. In comparison, a small to medium-sized businesses have the agility and personal connection to craft a great customer experience. Genuine human interaction might just be one of the ways us little […]