How to Get Your Staff to Want to Do What You Ask
Wouldn’t it be incredible if our employees could read our minds? Well, maybe not all the time… But if they could anticipate your needs, see your vision for the practice, and feel the same sense of importance and urgency that you do. A lot of the time, we try our very best to motivate and […]
What is the Performance-Culture Matrix?
I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do it well. However, sometimes there can be problems that occur when we have a disconnect between what we believe is […]
The Practice Owners’ Guide to Recruitment
Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the profitability of the practice. Your team have the power to either help the practice run smoothly, or cause major headaches for you – so it’s […]
How to Retain Good Talent and Avoid High Turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high staff turnover, it can be a bad look as patients begin to speculate what goes on behind the scenes. Not to mention the costs and ROI […]
The One Question I Ask My Team Every Single Day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need from me?” These six little words have been a game changer for our team, our productivity, and communication. All too often, we focus on […]
Dr John Demartini’s Tips on Building a Self-Managing Team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. As a multi-million-dollar practice owner, human behaviour specialist, and international leadership coach, Dr. John Demartini is all too familiar with this challenge. Recently I was lucky enough to host Demartini […]
256. The Five Lenses of Culture Creation
This week’s Bite-Size episode is a comprehensive breakdown of the five lenses through which you should analyse your team culture.
Practice Politics – How to Manage Bickering Team Members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matter how big or small, how corporate or casual your practice may be, there will always be the occasional disagreement or tension among well-meaning colleagues. Ultimately, it’s your responsibility as […]
131. How To Scale Personal Communication in Your Practice with Matthew Barnett
In this episode, I’m speaking to Matthew Barnett, the founder of Bonjoro. In dentistry, we’re always looking for ways to scale our personal communications. We want to ensure a better patient experience and higher retention rate. But even with automated systems, sometimes the personal touch can get lost. That’s why I’ve invited Matthew […]
Advice on Building a World-Class Team
To transition from dentist to business owner, we need to be backed by a team. But with teams comes complexity. There are different personalities, desires, and preferences that all need to come together toward a singular goal: the success of the dental practice. Creating the perfect team is often a trial and error situation. For […]