Could Your Front Desk Be Your Practice’s Secret Marketing Weapon?
As a dental practice owner, you know that your reception team is the smiling face of your practice. They’re the first point of contact for your patients as they enter the practice, and the environment they create can really set the tone for the entire patient experience. Bust as crucial as that is, their role […]
How to Handle “Price Shopper” Calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatment, and is likely calling many other practices hoping to find the best deal possible. No-one calls up and asks the price of a crown […]
6 Top Tips To Fix Your Front Desk
How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than ever before! Dentistry requires close human contact; so that means trust is everything. Human interaction and connection helps to build trust. A potential patient and even those […]
203. Fix Your Front Desk
Episode 203 of the Savvy Dentist Podcast is an interesting chat with Sue Sandals of Practice Based Solutions on the topic of having a high functioning front desk in your dental practice.
Front desk personnel need to be well-trained and be high performing because they are the ones who give patients their first impression on your practice. They are also responsible for making sure that your appointment book is operating smoothly. In this episode, Sue is going to share with us how a front desk person can operate highly and consistently, how to overcome common problems they experience, the importance of appearance, and so much more gems you’ll want to implement in your practice today.
63. Wow Your Patients with Great Office Staff with Laura Hatch
Laura Hatch is a Dental Office Manager in San Diego, California and the founder and owner of Front Office Rocks. She created Front Office Rocks with the goal of helping other dental offices train and learn new policies and procedures. Laura has a bachelor’s degree in human resources and a master’s degree in organisational development. In this episode, she gives […]