How To Make Your Customer Service So Good Your Patients Never Leave
OK, I admit it. I have a bug-bear about customer service. It irks me when businesses make it hard for people to deal with them. Unnecessarily hard. And it’s not actually my problem. It’s the businesses’ problem because they’re not just making it hard for me, they’re making it hard for all of their customers. […]
56. Building Resilient Leaders with James Greenshields
James Greenshields is an ex-Army Major who recovered from post-traumatic stress after his armoured vehicle was hit by a roadside bomb in Iraq back in 2007. The ground-breaking work he does with employees of large award-winning corporations now sees him regularly consulted by leaders of these organisations in the area of Resilient Leadership. We talk […]
6 Steps to Getting Your Business Featured In the Media
What if you could get free media coverage? Imagine your business being featured on a major television show, or in a feature article in a prominent publication. The exposure would be fantastic. You’d look like a rock star. Everyone would know who you are, and your business would sky-rocket. It would be like winning the […]
54. The Secret to Massive Media Exposure with Deb Morandin
Deborah Morandin is the CEO of both Entrepreneurs Paradise and The Butterfly Experience. She has spent 20 years immersed in her passion for business and training, inspiring, mentoring, motivating and building businesses. At The Butterfly Experience, she creates champions in media and helps small business owners scale to become entrepreneurs. Deborah began her Butterfly empire in […]
The Secret To Creating A Team You Can’t Live Without
Imagine this. You discuss a problem issue with one of your team members, and they offer solutions. You’re drowning in work and one of your team notice. And they offer to help. You ask a team member if they can do something for you, and they’ve already taken care of it. That’s the sort of […]
How To Sky-Rocket Patient Loyalty: A Step By Step Guide
Imagine this. Your dental practice is thriving. In fact, your patients are your greatest fans. They’re loyal and devoted and wouldn’t dream of going anywhere else. Sound too good to be true? Not at all. In fact, it’s not only possible but relatively simple too. You just need to know a few simple techniques to […]
37. How To Put Your Business Onto Autopilot, With Dr Ayesha Aijaz
This week I’m joined by Dr Ayesha Aijaz. Dr Aijaz owns two practices in Melbourne and has vast experience in private practice. She has an interest in cosmetic dentistry and strives to bring the right combination of comfort, health and aesthetics to every patient. In this episode, she shares how she runs two practices and […]
5 Simple Tools for Creating a Killer Facebook Feed
Are you suffering from Facebook shame? It’s OK, we’ve all been there. It’s hard to keep up with the big organisations who have slick Facebook feeds, loads of great images, and plenty of people to make them look good. How’s a small business owner supposed to compete? You already wear so many hats. You’re a HR […]
35. Uncomplicate Business with Howard Farran
Howard Farran, DDS MBA is a noted international lecturer on faster, easier, more efficient dentistry. He has captivated audiences around the world with his innovative, informational and entertaining style. He is the author of the book Uncomplicate Business. Dr Farran is the author of several dental practice management articles and multiple video series. His experience […]
29. 5 Things My Dad Taught Me About Business
The business lessons my dad taught me come from outside the business world – often the best business lessons do. This episode is in celebration of Father’s day a couple of weeks ago here in Australia. Although my dad isn’t a dentist, there are some simple life lessons I’ve learned from him that I’ve carried […]