How to Handle “Price Shopper” Calls

savy dentist

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatment, and is likely calling many other practices hoping to find the best deal possible. No-one calls up and asks the price of a crown […]

267. Embedding a Customer Service Culture

savy dentist

I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.

How to Give Your Patients Six-Star Service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what’s really going to give your practice the winning edge, is the six-star service you provide and how you make your patients feel. Every patient will walk away from your practice […]

The Two Keys to Offering Better Customer Service Than 99% of other Companies

In dentistry, it’s all about the relationship. A dental practice needs to sit on a strong bedrock of trust between each patient and the dentist. I’ve talked about this before, but dentistry is a very intimate experience. Your patients are letting your put your fingers in their mouth, sometimes just minutes after meeting you for […]

127. How to get more patients and guide them to saying yes with Dr Chris Phelps

     In this episode, I chat to Dr Chris Phelps a dental practice owner and an expert in the Science of Influence and Ethical Persuasion. We discuss ethically marketing your practice, decreasing no shows and getting a higher case acceptance rate for your practice. An entrepreneur and Amazon bestselling author, Chris is also a […]

The Only Three Secrets You Need to Know to Win Patients

I was recently thinking about a moment before I published my book, RETENTION! How to Plug the #1 Profit Leak in Your Dental Practice. I wrote it to help fellow dentists understand how to create an ever-expanding list of happy, satisfied patients. I gave the manuscript to a friend of mine to read. He came […]

117. Patient Retention and Growing Your Practice with Jerry Jones

     In this episode, I’m chatting to Jerry Jones, a top expert on professional practice management and marketing about the keys to patient retention, management and more. Jerry Jones is a top expert on professional practice marketing with well over 20 years experience.  His company, Jerry Jones Direct, is the #1 internationally recognised Membership-based […]

90. Wow Your Patients with Exceptional Customer Service with Andre Shirdan

Andre Shirdan is an inspirational and motivational speaker, executive coach, and certified trainer. Since 1989, Andre has worked with thousands of practices helping to create systems for treatment planning, staff training, goal attainment, internal and external marketing, and computer systems integration. Andre founded Systems Practice Management, Inc., a dental practice management, training and consulting firm. […]

84. Dramatically Improve Patient Experience and Boom Your Practice with Vinh Giang

Vinh Giang is a motivational/ inspirational keynote speaker. Along his journey as an Entrepreneur he has learnt so many lessons that have dramatically changed his life and business. He has built a successful online business that teaches magic to over 41,000 students from all over the world, this business of his also won South Australian […]