267. Embedding a Customer Service Culture

267. Embedding a Customer Service Culture

I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.

How To Create A Winning Culture

How To Create A Winning Culture

We hear the importance of culture to optimally run a business all the time. We know we need to inculcate it in our organisation, big or small. But that is only the beginning of a long, tedious, confusing but extremely rewarding journey.   What is Culture Anyway?...