Tips on Dealing with Conflict in your Team
Even the best teams and kindest people experience conflict from time to time. It’s human nature – and just part of the package when we spend a large chunk of time with other people. If we can effectively manage conflict within our teams, we’re able to communicate and have respectful disagreements that preserve morale, culture, […]
6 Mistakes Practice Owners Make When it Comes to Leadership – and How to Fix Them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. What if you created a practice where you could come and go, and know it is still in excellent hands, remaining ever-profitable and productive? The key is coupling […]
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
227. How to Align Your Team with Your Standards and Expectations
Mel and I talked about creating, implementing, and getting great results from systems in your practice.
How To Create A Winning Culture
We hear the importance of culture to optimally run a business all the time. We know we need to inculcate it in our organisation, big or small. But that is only the beginning of a long, tedious, confusing but extremely rewarding journey. What is Culture Anyway? Culture is the sum of everyone’s attitudes, beliefs, […]
Leadership Hacks For Personal And Professional Growth
The first step to mastering any skill is to first be aware and accept that there is still a lot of learning to do. This is especially true for people in leadership roles. They are so hardwired to believe that they need to have all the answers, be correct all the time and have the […]
175. How to create a winning culture
In this action-packed Episode 175 of the Savvy Dentist Podcast, Collin Ellis, an award-winning keynote speaker, culture change specialist and author, joins us as we talk about his expertise – creating a winning culture in your practice. He gives us practical tips that you can implement in your practice today.
Colin’s work is centred around helping organisations and individuals change the way they get things done. He is a catalyst for creating cultures where great work thrives. If you are a practice owner wanting to create a good culture with intent in your business, this episode is for you.
Behaviour Change and Its Impact on Your Practice
What is behaviour change and why is it so important for you to know about it? How many dentists do you know who pay very close attention to how they make their patients’ feel? Many dentists say …my job is to fix their dental problems, not do an analysis of how I make them feel […]
122. Motivate Your Staff, Build Better Patient Relationships and More with Jim Cathcart
On this episode, I’m joined by legendary motivational speaker Jim Cathcart to discuss motivating ourselves and our staff, intentionality in business and so much more. With over 40 years of professional speaking around the world, Jim Cathcart is one of the best known and most award-winning motivational speakers in the business. He has […]
111. The Secret To Being A Great Leader in Your Practice with Gary Bertwistle
In this episode, I’m joined by Gary Bertwistle who shares his insights on how to get your mojo back. When we work in our practices day in and day out, it’s easy to get stuck in the grind and not operate at our best. Gary has always had a passion for innovation and […]