


267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.

7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a...
264. Smooth, Seamless, and Stress-free Patient Transfer
This Bite-Size episode is your guide to the communication, relationship management, and logistics required to conduct an effortless patient transfer.
