How to Retain Good Talent and Avoid High Turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high staff turnover, it can be a bad look as patients begin to speculate what goes on behind the scenes. Not to mention the costs and ROI […]
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
7 Ways to Approach Difficult Conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a little awkward, uncomfortable, and maybe even […]
264. Smooth, Seamless, and Stress-free Patient Transfer
This Bite-Size episode is your guide to the communication, relationship management, and logistics required to conduct an effortless patient transfer.
How to Introduce a New Clinical Procedure Into Your Practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible care. When done right, a new clinical procedure can attract new patients, improve patient care, and allow you to do more of the work you […]
262. The Key to Holding Efficient and Effective Meetings
This week’s Bite-Size episode is your guide to making meetings productive and worth holding. From morning huddles to annual planning, this is how you do meetings right.
259. Know Yourself, Know Your Business
Jim shares his experience both in life and in business, talking about his current business model, simplifying life and business, getting through anxiety and self-sabotage and just having a balanced life.
258. Your Simple and Effective Case Presentation Framework
Dr. Jesse Green shares the case presentation framework that can be used by clinicians and front desk staff alike, in order to answer patient’s questions and provide the best possible care at every stage.
255. What Professional Podcasting Can Teach Dentists About Communication
We also talk about the art of listening, vulnerability and rapport. He generously shares many skills & practical tools to enhance your communication skills through effective listening.
How to Reduce Key Person Risk in Your Practice
As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as a practice owner, you’ll struggle to take time off, reduce your hours, or scale the practice. If the key person risk […]