How to Give Your Patients Six-Star Service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what’s really going to give your practice the winning edge, is the six-star service you provide and how you make your patients feel. Every patient will walk away from your practice […]

Practice Politics – How to Manage Bickering Team Members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matter how big or small, how corporate or casual your practice may be, there will always be the occasional disagreement or tension among well-meaning colleagues. Ultimately, it’s your responsibility as […]

How to Turn Web Traffic Into Patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conversions and sales, it’s more or less a vanity metric. So, here are some tried and tested pointers for converting web traffic into patients – from […]

What is a Dental Coach?

If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental industry fail to see the need, but dental coaches play an important part in developing dental practices for the good of the […]

Advice on Building a World-Class Team

To transition from dentist to business owner, we need to be backed by a team. But with teams comes complexity. There are different personalities, desires, and preferences that all need to come together toward a singular goal: the success of the dental practice. Creating the perfect team is often a trial and error situation. For […]

The 5 Point Workplace Relations Checklist for Harmonious Dental Business

There’s no doubt workplace relations in dental business can be challenging. True for even the most emotionally intelligent among we dental entrepreneurs, it’s an area of business that requires ongoing care and attention. Occasionally, it even requires a tough conversation or two. But what if I was to tell you it is possible to enjoy […]

Why Success is Not a Solo Sport: A Checklist for Every Dental Entrepreneur

Every dental entrepreneur can learn a lot from the sporting arena. Especially at the elite level, there are lessons for dental business that warrant a ‘sit up and focus’ kind of attention. Now, I’m partial to my sporting analogies, it’s true. But I have to say, I was more than inspired when Steven Bradbury gave […]