How to Create a Scorecard to Manage Team Performance
By and large, most people come to work each day wanting to do a good job, and wholeheartedly believing they are doing a good job. When miscommunication occurs and expectations don’t align, you end up with a disconnect that can significantly impact performance. It’s crucial to fix this with communication and reset of expectations to […]
What is the Performance-Culture Matrix?
I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do it well. However, sometimes there can be problems that occur when we have a disconnect between what we believe is […]
The Practice Owners’ Guide to Recruitment
Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the profitability of the practice. Your team have the power to either help the practice run smoothly, or cause major headaches for you – so it’s […]
Read This Before Onboarding Your Next New Hire
A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of employees decide within the first week whether or not they will stay in the role long-term, and that an effective onboarding process can improve performance […]
295. Playing to Win
In this week’s Bite-Size episode, we reflect on the lessons of a sporting legend and how they have remained relevant through years of practice ownership and leading a team.
293. How to Be a Good Boss
This Bite-Size episode is full of advice, ideas, and guidance on how to be a better boss and allow your team to step up.
291. The Assets You Need to Protect in Your Practice
Did you know that almost every problem in your practice can be traced back to a deficiency or mismanagement of your assets?
289. Creating a Patient Experience – Preparation, Arrival, and Welcome
We all know how powerful first impressions can be – and that rings especially true when it comes to creating an incredible patient experience.
285. The Art of the Fireside Chat
The patient-clinician relationship is important, and there needs to be a level of trust and support there so that the patient seriously considers your recommendations. A huge part of that comes down to knowing your patient, and how to talk to them. A Fireside Chat is a powerful tool for building rapport and connection with your patients, but also for understanding their goals and desires when it comes to dental care. Find out more about how to structure your Fireside Chat in this episode.
280. The ABC’s of Trust and Loyalty
When it comes to building and maintaining patient relationships, there are a few “do’s and dont’s” that every practice owner should know. Let’s go back to basics and cover the ABC’s of trust and loyalty – Ability, Behaviour, and Character.