7 Ways to Approach Difficult Conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a little awkward, uncomfortable, and maybe even […]
The One Question I Ask My Team Every Single Day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need from me?” These six little words have been a game changer for our team, our productivity, and communication. All too often, we focus on […]
Dr John Demartini’s Tips on Building a Self-Managing Team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. As a multi-million-dollar practice owner, human behaviour specialist, and international leadership coach, Dr. John Demartini is all too familiar with this challenge. Recently I was lucky enough to host Demartini […]
256. The Five Lenses of Culture Creation
This week’s Bite-Size episode is a comprehensive breakdown of the five lenses through which you should analyse your team culture.
255. What Professional Podcasting Can Teach Dentists About Communication
We also talk about the art of listening, vulnerability and rapport. He generously shares many skills & practical tools to enhance your communication skills through effective listening.
252. What You Need to Know About Navigating Business Partnerships
This week’s Bite-Size episode is the practice owners’ guide to courting, securing, and working with business partner’s to achieve mutually beneficial outcomes.
Practice Politics – How to Manage Bickering Team Members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matter how big or small, how corporate or casual your practice may be, there will always be the occasional disagreement or tension among well-meaning colleagues. Ultimately, it’s your responsibility as […]
235. REPUBLISH: How to Have a Productive Associate Dentist
In this solo episode, we are going to talk about how to have a productive associate in your practice.
234. Lift Team Performance
Dr Jesse Green identifies some key things that we, as dental practice owners need from our team members, and how to lift team performance. He promotes the importance of having a “Better before Bigger” mindset.
231. Practice Hypergrowth – How to Create It and How to Manage It
This hot-seat interview is full of pearls of wisdom on achieving and managing practice growth as well as taking advantage of opportunities.