269. How to Focus on Tasks that Deliver Results
Julie shares her knowledge so openly and freely and I’m sure you’ll get a lot of gold nuggets from our conversation.
268. How Analyse and Mitigate Risk in Your Practice
Check out this Bite-Size episode for the five principles you need to know to avoid a risky business.
267. Embedding a Customer Service Culture
I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a customer service culture to help scale your business.
7 Ways to Approach Difficult Conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a little awkward, uncomfortable, and maybe even […]
266. Commoditisation in Dentistry
Dr. Jesse Green discusses the various ways dentists can approach the commoditisation of dentistry.
265. Using Creative Thinking to Grow Your Practice with Sally Arnold
In today’s episode of the Savvy Dentist Podcast, we have an engaging conversation with Sally Arnold of Creating Encores. Sally started her professional life as a flautist but went through challenges in her life that led her to where she is today,
How to Create an Effective Email Newsletter For Your Practice
As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still a fantastic way to reach out to your community, but there’s no denying the convenience of an e-mail when it comes to mass communication. Whether […]
263. Living an Inspired Life
In today’s episode of the Savvy Dentist Podcast, I’ve invited none other than Dr. John Demartini for a very interesting conversation on human behaviour and living a life you love.
262. The Key to Holding Efficient and Effective Meetings
This week’s Bite-Size episode is your guide to making meetings productive and worth holding. From morning huddles to annual planning, this is how you do meetings right.
260. Five Steps to Handling Patient Complaints
In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.