How to handle “price shopper” calls

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatment, and is likely calling many other practices hoping to find the best deal possible. No-one calls...
How to manage patient complaints

How to manage patient complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other patients may be experiencing, but haven’t yet voiced. When dealing with complaints, it’s...
Master How Your Words Come Out

Master How Your Words Come Out

We all know the importance of communication in the success of any relationship, business or otherwise. Communication is the key that allows us to foster great relationships with our team members, patients and our stakeholders in business. But when it comes to our...