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Turning Emergency Cases into Loyal Patients

Turning Emergency Cases into Loyal Patients

by Jesse Green | Nov 27, 2020 | Case Acceptance, General

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of practices were limited to emergency-only treatment, and this is the framework that allowed...
How to retain good talent and avoid high turnover

How to retain good talent and avoid high turnover

by Jesse Green | Nov 6, 2020 | Blog, General, Leadership & Team

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high staff turnover, it can be a bad look as patients begin to speculate what goes on behind the...
7 ways to approach difficult conversations

7 ways to approach difficult conversations

by Jesse Green | Oct 30, 2020 | Blog, Communication, General

As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member of the public – it’s up to you to keep your cool as you navigate tricky topics. Often, we feel a...
How to create an effective email newsletter for your practice

How to create an effective email newsletter for your practice

by Jesse Green | Oct 23, 2020 | Blog, General, Marketing

As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still a fantastic way to reach out to your community, but there’s no denying the convenience...
How to introduce a new clinical procedure into your practice

How to introduce a new clinical procedure into your practice

by Jesse Green | Oct 16, 2020 | Blog, General, Systems

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible care. When done right, a new clinical procedure can attract new patients, improve...
What does the 2020 budget mean for practice owners?

What does the 2020 budget mean for practice owners?

by Jesse Green | Oct 9, 2020 | Blog, Entrepreneurship, General

This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health...
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