How to make big brand marketing moves using neuroscience Anyone who’s worked with me for a while will know I love marketing. I live and breathe it. It’s one of my favourite parts Read More →
How To Make Your Customer Service So Good Your Patients Never Leave OK, I admit it. I have a bug-bear about customer service. It irks me when businesses make it hard for people to deal with Read More →
How To Convert Price Shoppers Into Loyal Patients The phone rings. It’s answered, and a short conversation occurs. Your receptionist tells you it’s someone calling to find out how much you charge Read More →
7 Simple Ways to Kickstart Patient Flow, Starting Now! Poor patient flow leads to unfilled appointments. They’re time – and money – wasted. Of course, you have plenty of things to occupy your Read More →
How to Turn Complaining Customers into Devoted Followers It’s actually quite simple. Turning an upset, complaining customer – or protesting patient – into a devoted follower is not all that difficult. The Read More →
