260. Five Steps to Handling Patient Complaints
In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.
259. Know Yourself, Know Your Business
Jim shares his experience both in life and in business, talking about his current business model, simplifying life and business, getting through anxiety and self-sabotage and just having a balanced life.
258. Your Simple and Effective Case Presentation Framework
Dr. Jesse Green shares the case presentation framework that can be used by clinicians and front desk staff alike, in order to answer patient’s questions and provide the best possible care at every stage.
The One Question I Ask My Team Every Single Day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need from me?” These six little words have been a game changer for our team, our productivity, and communication. All too often, we focus on […]
Dr John Demartini’s Tips on Building a Self-Managing Team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. As a multi-million-dollar practice owner, human behaviour specialist, and international leadership coach, Dr. John Demartini is all too familiar with this challenge. Recently I was lucky enough to host Demartini […]
How to Reduce Key Person Risk in Your Practice
As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as a practice owner, you’ll struggle to take time off, reduce your hours, or scale the practice. If the key person risk […]
253. A Case Study: How to do Multi Practice Ownership Successfully with Dr Paul Hwin
We have an interesting chat about his journey to multi-practice ownership, the lessons he has learned along the way, and some things to consider when you are looking at taking this journey yourself.
How to Manage Patient Complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other patients may be experiencing, but haven’t yet voiced. When dealing with complaints, it’s key to have a specific process in place to ensure that your communication is effective, […]
251. What Digital Platforms Can Teach Dentists About Scaling
In this episode of the Savvy Dentist podcast, I have an interesting and incredibly stimulating conversation with Fred Schebesta of Finder.com
How to Give Your Patients Six-Star Service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what’s really going to give your practice the winning edge, is the six-star service you provide and how you make your patients feel. Every patient will walk away from your practice […]