122. Motivate Your Staff, Build Better Patient Relationships and More with Jim Cathcart
On this episode, I’m joined by legendary motivational speaker Jim Cathcart to discuss motivating ourselves and our staff, intentionality in business and so much more. With over 40 years of professional speaking around the world, Jim Cathcart is one of the best known and most award-winning motivational speakers in the business. He has […]
Top 7 Secrets to Being the Best Practice Leader Possible
I like to remind my clients that people are not born leaders. And that great leadership skills are learned – which is the good news, but how do we know what makes a great leader? And for those of us already leading, how do we avoid getting stuck in the rut of managing instead of […]
111. The Secret To Being A Great Leader in Your Practice with Gary Bertwistle
In this episode, I’m joined by Gary Bertwistle who shares his insights on how to get your mojo back. When we work in our practices day in and day out, it’s easy to get stuck in the grind and not operate at our best. Gary has always had a passion for innovation and […]
109. Secrets To A Well Managed Dental Practice with Jennifer Pearce
In this episode, I’m joined by dental practice owner Jennifer Pearce who specialises in practice management. There’s a lot to manage as a dental practice owner and it’s easy to feel overwhelmed. In this conversation, Jennifer Pearce brings over 20 years of experience in office management and now practice ownership and shares with […]
The 5 Point Workplace Relations Checklist for Harmonious Dental Business
There’s no doubt workplace relations in dental business can be challenging. True for even the most emotionally intelligent among we dental entrepreneurs, it’s an area of business that requires ongoing care and attention. Occasionally, it even requires a tough conversation or two. But what if I was to tell you it is possible to enjoy […]
106. Tips for a Harmonious Workplace with Catherine Gillespie
In this episode, I’m joined by workplace conflict resolution expert Catherine Gillespie. Catherine shares her advice around navigating and resolving conflict and cultivating a harmonious and professional workplace. As practice owners, managing our team is a big part of our responsibilities. However, as is the nature of managing people, conflicts are bound to […]
How Dental Patient Communication Affects Practice Profitability
True or false? Patient communication is really important. For me, when it comes to cranking up your dental business, patient communication ranks right up there with great marketing. But if we’re honest, communication’s a pretty broad term, isn’t it? Thanks to technology, today its scope is much broader than it once was. And while have […]
98. How to Communicate Like a Leader with Dr Laura Sicola
Communication skills are an indicator for success in business. We need to communicate effectively with our team to avoid or negotiate conflict, to improve our workplace culture and more. But also, we need to communicate effectively with our patients for better case acceptance and behavioural change. Communication is one of the backbones of our businesses, […]
Why Prevention Is Better Than Cure in Dental Human Resources
There are few aspects of dental business that cause the concerns human relations do. When personalities and people are at work, the potential for small issues to escalate into bigger problems multiplies. This is especially true if the right human resource mechanisms aren’t in place. Without robust structures and systems, dental business owners can find […]
96. Get Your Employment Legals Sorted with John Wilson
If you get your employment legals wrong, it could cost you thousands upon thousands. In this episode, Dr Jesse Green invites employment lawyer John Wilson to discuss some common mistakes employers make when taking on employees and more. John Wilson is Canberra’s leading employment lawyer. He is the Managing Legal Director at Bradley Allen Love […]