259. Know Yourself, Know Your Business
Jim shares his experience both in life and in business, talking about his current business model, simplifying life and business, getting through anxiety and self-sabotage and just having a balanced life.
The One Question I Ask My Team Every Single Day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need from me?” These six little words have been a game changer for our team, our productivity, and communication. All too often, we focus on […]
257. The Magic of Thinking Big
Geoff shares his vast experience in dentistry, learning to spot opportunities, and recovering from ideas that don’t work.
Dr John Demartini’s Tips on Building a Self-Managing Team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. As a multi-million-dollar practice owner, human behaviour specialist, and international leadership coach, Dr. John Demartini is all too familiar with this challenge. Recently I was lucky enough to host Demartini […]
255. What Professional Podcasting Can Teach Dentists About Communication
We also talk about the art of listening, vulnerability and rapport. He generously shares many skills & practical tools to enhance your communication skills through effective listening.
How to Manage Patient Complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other patients may be experiencing, but haven’t yet voiced. When dealing with complaints, it’s key to have a specific process in place to ensure that your communication is effective, […]
247. Disruption: A Case Study on How to Embrace it and Build a World Class Business
There are heaps of wisdom to be picked up from this conversation with him. From learning about business models to creating recurring revenue and expanding your practice, Safa shares his thoughts and practical tips.
Practice Politics – How to Manage Bickering Team Members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matter how big or small, how corporate or casual your practice may be, there will always be the occasional disagreement or tension among well-meaning colleagues. Ultimately, it’s your responsibility as […]
246. Know The Patient
Dr Jesse Green unveils the secrets to knowing your patient. Learn how to skillfully invest in the patient relationship.
244. Unpacking the Psychology of Influence and Persuasion
Dr Jesse Green unpacks the gift that helps you get the results you want from your interactions with people in your professional and personal life.