51. An Insider’s Guide to Avoiding Expensive Payroll Mistakes with Tracy Angwin
Payroll is one of those things dental practice owners have to deal with. But there are common traps that small business owners can fall into and the consequences can be very expensive. That’s why on today’s episode, I’m speaking with payroll expert Tracy Angwin. Tracy Angwin, is a solutions expert, media commentator and keynote speaker. […]
5 Systems Mistakes Killing Your Business
It’s not a fairytale. You can create an efficient business that can run smoothly and efficiently – even if you aren’t there. Sounds appealing, doesn’t it? But there’s one catch. You have to have smart systems in place. So what exactly are systems? A system, with standard operating procedures (SOP), is a detailed step-by-step guide on […]
44. Diamonds And Ferraris: How To Design A Luxury Experience, with Karl Schwantes
In this episode, I chat with the owner of Xenox Diamonds and luxury experience designer, Karl Schwantes. Karl is an expert at creating outstanding customer experiences and forging ideal partnerships. He is a super savvy marketer and businessman. If you’re looking to create a boutique experience in your practice, this episode is a must listen. […]
The Minimalist Guide To Gaining Ideal Patients, Fast
Gaining ideal patients is what we all want, right? I mean, more patients is great. We all need new people coming through the door on a regular basis. But ideal patients are the best. When I say ‘ideal’ I’m talking about people who arrive on time, accept treatment, pay their bills and refer family and […]
37. How To Put Your Business Onto Autopilot, With Dr Ayesha Aijaz
This week I’m joined by Dr Ayesha Aijaz. Dr Aijaz owns two practices in Melbourne and has vast experience in private practice. She has an interest in cosmetic dentistry and strives to bring the right combination of comfort, health and aesthetics to every patient. In this episode, she shares how she runs two practices and […]
35. Uncomplicate Business with Howard Farran
Howard Farran, DDS MBA is a noted international lecturer on faster, easier, more efficient dentistry. He has captivated audiences around the world with his innovative, informational and entertaining style. He is the author of the book Uncomplicate Business. Dr Farran is the author of several dental practice management articles and multiple video series. His experience […]
30. How To Improve Your Leadership Skills And Grow Your Practice
Successful practice owners have great leadership skills. But what exactly is “leadership”? Are leadership traits innate or can you learn them? If you’re not constantly improving your leadership skills, you may find you’re losing valuable staff productivity. You’re also not effectively executing your vision for your business, and you’re unlikely to be getting the financial […]
22. Get new patients with a website that converts with Jon Hollenberg
Your website is a marketing tool. Does your website get your practice phone ringing? What makes a website good? How do you make sure your website is working for you? In this episode, I chat with Jon Hollenberg. Jon runs a web design business called Five by Five. He is the author of “Love at First […]
How to Get Staff to Do What You Ask (It’s Not What You Think)
Here’s the bad news. You can’t make your staff do what you want. You’ve probably heard the old phrase, “You can lead a horse to water, but you can’t make it drink”. The same thing applies to people – whether they’re your staff, your partner or your kids. You can’t make people do what you want […]
How to Turbo-Charge the Productivity of Your Team
How would you describe your team? Are they productive, focused and efficient? Or is it a challenge to keep them on track and working together towards your goals? You need an elite team in order to meet your goals. You need a committed group of people you can rely on. But it’s hard work keeping everyone […]