Don’t make these seven business blunders!
We all make mistakes in life, despite our best efforts. It’s frustrating, disappointing, but also a goldmine for lessons. But what if you could skip straight to the lesson...
Things EVERY practice owner should know about social media
Social media can be an incredible marketing tool – when used correctly. It’s free, accessible, and there’s a good chance that almost all your patients use social ...
How to navigate setbacks
Most dentists are perfectionists by nature – they’re tough on themselves, they’re trained to look for imperfections, and they have a tougher time dealing with set...
The “How-To” of Habit Stacking
Those of you who have researched the psychology behind habits (perhaps reading the work of James Clear, S.J Scott, BJ Fogg, or Charles Duhigg), may already be familiar with the phr...
Are you dealing with decision fatigue?
The term “decision fatigue” was first coined by social psychologist, Dr. Roy Baumeister, after his study in the field of mental discipline. Decision fatigue is defin...
What this productivity expert wants you to know about multi-tasking
In today’s busy world, a lot of us are dealing with a baseline level of stress, burnout, and overwhelm. It’s so normalised to be busy or juggling a million different...
How to ask your current patients for referrals
Asking for referrals is an excellent way to expand your patient base, and attract more of your ideal patient avatar. If you have people and patients that you really enjoy interacti...
Why you need to turn your assets into cash flow
A huge part of our job as business owners, is to identify the assets in our business and then turn them into cash flow. There are plenty of assets there that most people won't e...
What is the leverage line – and how do you cross it?
If you haven’t already taken a look at the Savvy Dentist Value Model, you’ll need to be familiar with it to understand the concept of the leverage line. Taking a look a...
Your six-step framework to patient handover
As a practice owner, your days are already busy enough with the responsibilities of running a business and leading a team. In order to free up more time and get off the tools, you&...
The ten habits of the most successful dental practice owners
After working with hundreds of dental practice owners around the country, I’ve begun to notice a few patterns. The most successful practice owners with booming dental practic...
What we can learn from watching the olympics
The 2021 Olympic Games are underway in Tokyo and people from all around the world are tuning in to see their nations finest enter the global arena. The Olympics host some of the mo...
Stress-busting habits that help prevent burnout
Owning and running a practice is no small task – you have many responsibilities on your mind as well as your patient load, team’s welfare, financial responsibilities, s...
Three ways to maximise your revenue
If you want to increase your revenue, the good news is that it’s a very simple science. There are really only ever three ways to increase revenue in a practice, and in fac...
Skills every associate dentist should learn
A huge part of growing and scaling your practice includes building a team of people who can deliver great care to your patients. Having a reliable and productive associate is an in...
How to use the principle of influence in your dental practice
Do you sometimes see people who step from one interaction to another, always appearing to effortlessly get what they want, while others slog it out only to triumph occasionally? It...
What you need to know about fee structures
Let’s talk about the good, the bad, and the ugly of fees. Practices need to have an appropriate fee level that allows for successful commercial operation. You need enou...
Marketing your practice on a shoestring budget
If you’re concerned about the ROI of your marketing efforts or working within a tight budget, then you’ll be pleased to hear that there are several ways you can market ...
Why we buy from people we like
Robert Cialdini’s 1984 book, Influence: The Psychology of Persuasion, famously identified six major psychological principles that make someone more influential and persuasive...
Single vs. Multiple Practice Ownership
It’s a topic that many people have strong views on – single versus multiple practice ownership. Of course, there’s no definitively right or wrong answer here, but...
Mistakes people make when scaling
After more than 20 years of working with dental practices around the world, I can tell you that almost every single practice owner has identified scaling as one of their major goal...
The Savvy Dentist Value Model™
The Savvy Dentist Value model™ is a framework we developed to show the progression of a practice as it grows and scales. All of our courses, training, and resources are desig...
Assets every leader should give their team
Organisational Structure There are all sorts of ways of describing organizational structure and it’s a bit of a personal choice how flat/hierarchal your practice will look. ...
How to create an effective strategy
Developing and implementing strategies is a crucial part of success in business. There’s been a lot written on the subject, and it truly is a mammoth topic. In order to cr...
The four kinds of assets you need to build in your practice – and why!
The ability to build assets is incredibly important to your success in business and practice ownership. In fact, every headache, frustration, bottleneck, and pain in the backside t...
The five elements of scaling
When it comes to scaling a practice, it can be a bit confusing knowing where to start. You want to grow, but you need to have the fundamentals in place to ensure your business stay...
What is the Performance-Culture Matrix?
I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do i...
How to have a successful partnership with your right-hand person
There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a ...
6 mistakes practice owners make when it comes to leadership – and how to fix them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
Why you should never compete on price alone
We know patients are often concerned with finding the lowest price and saving a few dollars where possible – it’s common to get “price shopper” calls where ...
Common mistakes dentists make with case acceptance
By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment...
Why you need a systemised dental practice
Systemisation allows your practice to operate smoothly irrespective of the personnel rostered on any given day. If you’re able to create and implement simple, practical, a...
The Practice Owners’ Guide to Recruitment
Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the pro...
5 steps to increasing financial intelligence
By taking the time to develop your financial intelligence, you will begin to know your business intimately – inside and out. You’ll be able to understand what’...
Five steps to building a winning team
Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business ...
6 mistakes practice owners make when it comes to leadership – and how to fix them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
Read this before onboarding your next new hire
A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of ...
Why great leaders never stop learning
Over the past 30 years, author and self-made millionaire Steve Siebold has interviewed over 12,000 of the wealthiest and most successful people around the world. What did he fin...
How to use Virtual Assistants to grow your practice
Recent years have seen small business owners across numerous industries engage the help of Virtual Assistants. A Virtual Assistant can work with you digitally to execute countle...
Mastering effective delegation
Great leaders are also great delegators. If you go into practice ownership trying to do everything yourself, you’ll never get the time and freedom you’re looking for an...
5 Ted Talks every practice owner needs to watch
Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
How to Successfully Mentor Your Team Members
Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
How to structure your appointment book
A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
How to create strong business partnerships
Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
Retaining your patient base with engaging content
We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
Five principles every practice owner needs to know about digital marketing
After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
How to handle “price shopper” calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
The 10 Commandments of an Effective Website
Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time it’s up to you to keep your cool as you navigate tricky topics.
How to create an effective email newsletter for your practice
One thing to know, creating a quality and effective newsletter and building a database of readers takes time, patience, and a bit of investment on your end.
How to introduce a new clinical procedure into your practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
What does the 2020 budget mean for practice owners?
The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health resources and economic stimulation.
The one question I ask my team every single day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
Dr John Demartini’s tips on building a self-managing team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
How to reduce key person risk in your practice
If the key person risk falls on another team member, you’ll be left in the lurch should that person ever decide to exit the practice.
How to manage patient complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and a lot more.
How to give your patients six-star service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
Going out with a bang - how to finish the year strong!
As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
Practice politics – how to manage bickering team members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
How to turn web traffic into patients
This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
What is a dental coach?
A dental coach is someone with experience in the industry who goes on to train and educate dental practice owners on how to grow and scale their business.
How Dental Patient Communication Affects Practice Profitability
True or false? Patient communication is really important. For me, when it comes to cranking up your dental business, patient communication ranks right up there with great market...
5 Surprising Things an Entrepreneurial Dentist Can Learn From Artificial Intelligence
A while back, nobody had heard the term entrepreneurial dentist. Among the dental fraternity, if you approached your dental practice as a business, well, let’s just say, i...
Why Prevention Is Better Than Cure in Dental Human Resources
Sometimes prevention is really better than cure! Here are some simple preventive guiding principles to adopt when it comes to dental human resources.
How To Know If Perfectionism Is Slowing Down Your Dental Business
A dental business is a great personal development course. But sometimes perfectionism slows progress! Check us out to know why!
7 Financial Resolutions To Kickstart 2018
Dentists are generally a hardworking bunch. On any given day, we’re found buried deep in clinical practice. We’re all over restorations, new patient numbers, and ...
1 Important Investment Every Dentist Should Make
As a key resource in your practice, there’s a tendency to overlook the most important investment that should be made. The one in yourself.
5 Surprisingly Simple Tips That Make Social Media Easy
Social media has changed the game in dental business. It's no longer enough for dentists to rely on patient loyalty and quality care as their sole marketing strategy. It just...
10 Savvy Dentist Lessons That Lead to Dental Business Mastery
Dental business is not always easy. In fact, some days it's tough. On those days the human comes out in us all. We look for silver bullets and magic wands. Sadly, these don't...
3 Interesting Questions Every Dentist Should Ask Before 2018
It’s nearly 2018 and if you’re a dentist, I suggest it’s time to look up from the treatment chair. While Christmas carols might try to convince us it’s t...