How to Successfully Mentor Your Team Members
Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
How to structure your appointment book
A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
How to create strong business partnerships
Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
Retaining your patient base with engaging content
We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
Five principles every practice owner needs to know about digital marketing
After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
How to handle “price shopper” calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
The 10 Commandments of an Effective Website
Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
How to create an effective email newsletter for your practice
As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
How to introduce a new clinical procedure into your practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
What does the 2020 budget mean for practice owners?
This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
The one question I ask my team every single day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
Dr John Demartini’s tips on building a self-managing team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
How to reduce key person risk in your practice
As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
How to manage patient complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
How to give your patients six-star service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
Going out with a bang - how to finish the year strong!
As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
Practice politics – how to manage bickering team members
A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
How to turn web traffic into patients
This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
What is a dental coach?
If I had a dollar for every time I’ve introduced myself as a dental coach and been met with confusion, I could probably start a whole new practice. Those not in the dental...
Preparing your practice for a second wave
As Australia braces for a second wave of infections, practice owners across the country need to be planning for what this means for their team, patients, and practice. Rather th...
What do the JobKeeper changes mean for you and your team?
There’s been a fair bit of speculation about the future of JobKeeper payments, but this morning the Government made their decision. When JobKeeper was initially announced in ...
The Ultimate Blueprint to Practice Ownership
Wouldn’t it be nice to just get a template of how to plan, start and successfully run a dental practice business? To know exactly the number of hours one needs to put in to g...
The 3 Effective Risk Management Strategies You Should Be Doing Right Now
As a business owner, there is one golden rule you should always adhere to... don’t lose money. I’m not talking about that week or month where there was a dip in your...
Chase Your Dreams with a Plan
Wouldn’t it be nice to just chase after your dreams like a mad man? No worry for what people would think, whether or not you’d succeed or how you would feed yourself an...
Questions Warren Buffet Asks Before Investing in a Business
Will Warren Buffet buy your business? Probably not considering it is likely to be a business that may not meet his criteria. But does your business meet all the other requirements ...
How to Survive in the Business of Dentistry
For better or worse, there are more dentists graduating out of dental school than ever before. Compared to only a few decades ago, the ratio of demand and supply has greatly tilted...
4 Crucial Things You Need to Check Before Subscribing to A Marketing Service
As a dental professional and entrepreneur, running a world-class practice is often more than a full-time job so I wouldn’t blame you if you feel there’s no time in your...
Top Business Trends Post Covid-19
We just can’t wait to go back to business, can we? But will we ever be able to go back to doing business the same way we have always been doing? Chances are not really! This ...
How To Be A Confident Decision Maker, Defeat Stress And Overcome Setbacks
There’s no doubt that running your own business can be super stressful. When you invest your time, life and money in a business you have to accept that there’s alway...
When A Recession Hits: What To Do Next!
The emergence of COVID 19 has created a recession like never before. Regardless of the industry you work in, you are impacted by its presence. Problem is, there is no sight of it e...
How Personal Development Assists With Professional Growth
[et_pb_section admin_label="section"] [et_pb_row admin_label="row"] [et_pb_column type="4_4"][et_pb_text admin_label="Text"]There is a major difference between being ambitio...
Marketing Your Practice During Uncertain Times
Uncertainty might be an understatement considering the current situation worldwide. Coronavirus has really overtaken this year. Everyone is at a pause. Some call it the ‘big ...
Creating A Powerful And Unique Brand Identity
What is Branding? When we think of branding, we think of logos – the bitten apple for the technology giant of the same name or the little tick for Nike that is a movement in...
How To Work Collaboratively With Specialists
It has always been a little difficult for the general dentist and a specialist to amicably co-exist. But the fact of the matter remains, both of them are equally important componen...
Managing Risk In Uncertain Times
As we live amidst the most trying of times in modern history, uncertainty seems to be the keyword. COVID-19 has shaken up the entire world. From a business perspective, there is a ...
Navigating The Covid 19 Crisis
Who knew we would live to see a time like this! Covid 19 has now become a pandemic all over the world. This blog is all about how you can manage your dental business and your sanit...
The Good, The Bad And the Ugly Of Setting Up Fee Structures
Any business needs a viable and appropriate fees structure to operate commercially successfully. But what factors go into setting up a fees structure that will help the bottom line...
Which Efficiencies Can Make Your Practice More Profitable
Have you been working more than 50 hours a week over 5 or 6 days without taking a meaningful break? Do you know that you could be putting yourself in real danger with the excessive...
Legal Elements Of Owning A Dental Practice
Most dentists forget that dentistry isn’t simply about being excellent at clinical care, it is also about taking care of the business and the legal aspects that can impact on...
Master How Your Words Come Out
We all know the importance of communication in the success of any relationship, business or otherwise. Communication is the key that allows us to foster great relationships with ou...
How To Use Great Content To Attract New Patients
We live in an age of information. Google has become our confidant, our 3.00A.M medical advisor and our trusted counsellor and guide. But for business the key role these search eng...
6 Top Tips To Fix Your Front Desk
How important is face to face patient support in times of text reminders, emails, online booking systems and chat bots? Well, extremely important. Actually, more important now than...
How To Be The Leader Your Team Needs Now!
It is generally believed that leaders are born and not made. What if I could prove to you that this is not the case and with the right kind of self-awareness and dedicated work, an...
7 Instagram Hacks To Grow Your Practice!
If you haven’t introduced your practice to the world of digital and social media marketing, then, you are definitely not living in 2020. In social media, the first name that ...
5 Secret Tips To Build Your Patient Audience
If you have been a regular listener on my Savvy Dentist Podcast, you may know I have achieved the 200thepisode mark. This episode is all about what I learned from my guests in my 4...
How To Get More Patients With Email Marketing
Not many dental practice owners read up on digital marketing trends on a daily basis. It is not surprising then when they consider email to be dead. It was pronounced dead a long t...
Write Your Ultimate Roadmap For 2020!
Many people talk about work-life balance. And I think that’s a bit of a misnomer. It should bework-life integration.Because ultimately it is just life; and this includes your...
Crafting Systems And Automation For Scaling Successfully
It is imperative for any running business to have systems and operations in place for smooth functioning. We all use some level of technology to help make things easier. However, a...
How To Develop A Powerful Practice Manager Relationship
All great performers have a wingman. This is the one trusted key person that a performer relies on to support them in their professional life. In dentistry the wingman or wingwoman...
Have You Measured Your Growth Potential Yet?
Running a dental practice is like throwing a dozen balls in the air and then try to catch them all at the same time! You not only have to build and maintain a reputation as a compe...
Your Guide To Effective Marketing For 2020
Not sure if your marketing strategies would be able to hold their ground next year? All the marketing gurus got you all confused on the right strategies of successful marketing? We...
An Important Lesson On Motivational Interviewing
We all feel overwhelmed sometimes. Regardless of the hours and effort we put into our work, we never really have it all together. The team doesn’t get us, the patients don&rs...
Keeping The End In Mind - Generate Revenue Outside Of Dentistry
We all have rather a rinse, repeat kind of a routine. And it only makes sense! There are only so many hours in a day and days in a week to get things done. It takes all you have, t...
How Google Helps New Patients Find Your Practice
We live in a world of options. We have multiple options for the smallest of products and services we may require. However, there is one entity that has been able to remain a monopo...
8 Top Tips From The Master Of Scale
Anyone who has thumbed through the shelves looking for a good read on succeeding in business or ever considered enrolment in an entrepreneurial program will recognise Verne Harnish...
Competitive Intelligence: Critical To The Survival Of Your Dental Practice
When you hear the words intelligence thrown in with competitiveness, your mind wanders to the other dental practice down the road or that shiny new clinic in town with the enormous...
How To Successfully Introduce A New Surgical Procedure
Introducing a new surgical process can be exciting and nerve-wrecking. It takes a lot deliberation, education and above all hefty investments to put a new surgical process on the t...
Treating Kids: 6 Key Steps To Successful Paediatric Dentistry
Dealing with kids can be fun, exciting and nerve-wrecking, all at the same time. Now add surgical chair and needles to the mix and you are just waiting for a small volcano to erupt...
Guide To Investing In A Lucrative Passive Income Stream
Do you have only one mouth mirror, one dental tweezers, probe and scaler lying around your practice? The chances are the answer is ‘No.’ You probably have a couple of e...
From Profitable to Scalable: Your Journey To A Thriving Practice
So what is the big difference between a profitable practice and a scalable practice anyway? Business owners mistakenly use these terms interchangeably, and limit their business&rsq...
What Farmers Can Teach Dentist About Wealth Creation
Farmers and dentists aren’t really talked about in the same sentence. You are probably wondering about the correlation between these two careers! Today I am talking you throu...
How To Run A Sustainable Dental Practice
Running a successful business is hard enough, running a sustainable and successful business would be much harder right? We all want to serve higher purposes, but we just don’...
How To Boost The Value And Saleability Of Your Practice
No matter what future plans you have for your practice, the chances are you never know what’s around the corner. Opportunities can come out of nowhere. You may decide to move...
Grow Your Business Steadily: Be The Tortoise To Win The Race
Have you ever tried stacking a bunch of boxes together and moving them from Point A to point B? We all have at some point. And we all have tried to squeeze just one more in. Stack ...
Digital Marketing Breakdown Every Dentist Needs To Read
Let’s say a patient walks in with a taco in his hand. He asks you to take a bite because it ‘literally is the best taco in town.’ You accept the offer and he wasn...
How To Make Your Business Sale-Worthy!
Before we jump on any horses, no I don’t want you to sell your business and this is not what this blog is about! It is about evaluating your business and bringing it together...
The Quality Of Leadership
Do you have the quality to be a leader? Great! What is the quality of your leadership? Not so sure are you? Do you know how to lead teams tactfully and effectively? As business ...
Lessons For Success - Mastering Dentistry One Step At A Time
Have you ever tried Googling ‘How do I make my dental practice the best in the world?’ Well, you aren’t alone, I still do that sometimes (read: all the time!). We...
Make Time For Success - Your Guide To Time Management
The biggest problem we face today is our desire to get more time. If only there were more minutes in an hour or more hours in a day. So much left to do with so little time. And thi...
How To Create A Winning Culture
We hear the importance of culture to optimally run a business all the time. We know we need to inculcate it in our organisation, big or small. But that is only the beginning of a l...
Things I Wish I Had Known Right After I Graduated
It is a long, difficult, tedious and expensive journey to earn the right to practice dentistry. It is then only understandable that you want to dig right into those teeth and get s...
A Business Owner’s Guide To Change, Transition And Self Mastery
Nobody likes uncertainty; no one likes to not be in control of what tomorrow will hold for them. And this is the number one reason why people become complacent and unwelcoming of c...
Leadership Hacks For Personal And Professional Growth
The first step to mastering any skill is to first be aware and accept that there is still a lot of learning to do. This is especially true for people in leadership roles. They are ...
Design Your Own Career And Future By Reinventing Yourself
It is never easy to go back to square one; to tell yourself to start again. To accept that things did not turn out as they should have and it is time to do things differently; to r...
How To Master Deep Listening
How often do you really pay attention to what other people are saying? Our social media news feeds are swarming with people filling us in on their lives, but the moment you open th...