How And Wh

How And Why You Need to Review Your Fee Structure

It’s important to have an appropriate fee structure that suits the needs of your practice and your patient base. You want to make sure you’re profitable enough to pr...
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THIS is th

THIS is the biggest risk small businesses face

We hear a lot about key person risk in terms of reliance on the practice owner. But it’s also important to make sure that the practice doesn’t depend on any fellow t...
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Tips on De

Tips on Dealing with Conflict in your Team

Even the best teams and kindest people experience conflict from time to time. It’s human nature - and just part of the package when we spend a large chunk of time with other ...
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How to Rec

How to Recruit and Retain Great Talent

Great team members can create great leverage, productivity, and an awesome patient experience. But a lot of practice owners don’t have a systematic approach to bringing ne...
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Five Ways

Five Ways to Maximise Cashflow

Cashflow is oxygen for a business - when businesses run out of cash, they go broke. There’s a distinct difference between profit and cashflow, in that a business won&rsquo...
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External a

External and Offline Marketing for Practice Owners

We speak a lot about online marketing, which is a crucial part of any business strategy and super important. But, there’s still a lot to be said for offline marketing and the...
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Delegation

Delegation for Dentists

As business owners, we understand the importance of delegation and freeing up our time through the effective use of our team. The challenge is that most dentists are type-A, per...
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How to Ide

How to Identify the Critical Drivers in Your Practice

The dental industry has changed rapidly in recent years. As dentists and as business owners, it’s more important than ever these days to focus on running an effective dent...
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Five Habit

Five Habits of the Wealthy

A big part of the reason you work as hard as you do is to create lasting wealth. The kind of generational wealth that provides for your family, contributes to the local economy, an...
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How to FIN

How to FINALLY Finish that Half-Done Project

A really common frustration we hear from dentists is “I just don’t feel like I’m getting anything done” or “I’ve got too much stuff to do and no...
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What Most

What Most Dental Practices Miss When It Comes to Curating a Patient Experience

These days, being a great dentist isn’t enough - patients can’t judge our margins, but they can judge how we make them feel. That’s why it’s crucial to cura...
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A Simple C

A Simple Case-Selection Framework for New Graduates

In order to increase our leverage, we need to be able to bring on new dentists to share the load. This frees up more time for us to focus on critical drivers and increase our effec...
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Tips on De

Tips on Dealing with Conflict in your Team

Even the best teams and kindest people experience conflict from time to time. It’s human nature - and just part of the package when we spend a large chunk of time with other ...
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How to Bui

How to Build SOP's and Frameworks

Generating leverage in your practice ultimately comes from a well-trained team and documented systems. Without self-managing team members and clearly documented (and followed) s...
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Patient Re

Patient Retention Tips for Dentists

Being able to retain a patient base is a key skill for any dental practice. You can spend all the time, money, and energy you like on complex marketing campaigns that attract new p...
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The Practi

The Practice Profitability Equation

When it comes to building a profitable practice, it all boils down to one simple equation. Revenue - expenses = profit It’s an easy concept, right? So when you look ...
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Choosing t

Choosing the Right Business Model for your Practice

There are many ways to organise and run your practice - and it’s a decision unique to each and every practice owner. How you choose to structure your business will depend ...
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The seven

The seven element of a high-converting website

Having a strong website is an important part of dental practice ownership. Patients are increasingly turning to technology and looking online to research their options when it c...
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What's you

What's your Effective Hourly Rate?

If there’s one metric to measure your overall productivity and effectiveness, it’s got to be your Effective Hourly Rate. Your Effective Hourly Rate (or EHR for short...
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Five steps

Five steps to stop starting and start finishing

I think it’s safe to say that we often feel we have too much to do and not enough time. When the tasks pile up and the time trickles out, it can create a sense of overwhel...
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How to Cre

How to Create a Scorecard to Manage Team Performance

By and large, most people come to work each day wanting to do a good job, and wholeheartedly believing they are doing a good job. When miscommunication occurs and expectations d...
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The bigges

The biggest marketing mistake almost EVERY dental practice makes (and how to fix it!)

Marketing is an essential aspect of owning a dental practice - yet it’s not a skill we’re taught in our clinical training. We need to be able to effectively market o...
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How to kee

How to keep your sanity when stress hits!

As we devote time to our practices, our employees, our patients, our families, and the numerous other projects in our lives, we need to remember to take care of ourselves in or...
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Build asse

Build assets for your practice in five easy steps

Every headache, frustration, bottleneck, and pain in the backside that you experience in your practice, can be traced back to a deficiency of assets. Therefore, it’s super im...
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How to ide

How to identify and mitigate risk in your practice

Identifying and managing risk is something every practice should do at least once every six months -without exceptions. As the marketplace changes, patient health demographics shif...
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How to cre

How to create a purpose-driven practice

In recent years, there’s a growing need for both employees and business owners to feel a sense of purpose and fulfilment in their work. We’re becoming less motivated by...
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The Three

The Three Aspects of Transformational Growth

Towards the end of the year, we tend to reflect on all we’ve achieved thus far and start setting goals and plans for the year ahead. To create stronger, more profitable bu...
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What to Do

What to Do When You Feel “Stuck” in Your Career....

After several years in any line of work, it’s natural to feel a bit stuck or stagnant. Sometimes this happens when we aren’t experiencing rewards as quickly as we wo...
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7 Lessons

7 Lessons the military can teach us about owning a dental practice

As business and practice owners, we can learn a lot from the military. It’s a highly systemised organisation that requires discipline, structure, and is engineered to get the...
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How to fil

How to fill your appointment book - for FREE?!

An empty appointment book is the stuff of nightmares for practice owners. You can lie awake at night worrying about it. Wondering how you’re going to pay the bills next mo...
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Creating c

Creating customer service your patients will LOVE

There’s been a lot of talk in business publications in the past few years, about the importance of providing a high-quality service and experience. Customers are increasingly...
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Don’t ma

Don’t make these seven business blunders!

We all make mistakes in life, despite our best efforts. It’s frustrating, disappointing, but also a goldmine for lessons. But what if you could skip straight to the lesson...
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Things EVE

Things EVERY practice owner should know about social media

Social media can be an incredible marketing tool – when used correctly. It’s free, accessible, and there’s a good chance that almost all your patients use social ...
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How to nav

How to navigate setbacks

Most dentists are perfectionists by nature – they’re tough on themselves, they’re trained to look for imperfections, and they have a tougher time dealing with set...
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The “How

The “How-To” of Habit Stacking

Those of you who have researched the psychology behind habits (perhaps reading the work of James Clear, S.J Scott, BJ Fogg, or Charles Duhigg), may already be familiar with the phr...
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Are you de

Are you dealing with decision fatigue?

The term “decision fatigue” was first coined by social psychologist, Dr. Roy Baumeister, after his study in the field of mental discipline. Decision fatigue is defin...
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What this

What this productivity expert wants you to know about multi-tasking

In today’s busy world, a lot of us are dealing with a baseline level of stress, burnout, and overwhelm. It’s so normalised to be busy or juggling a million different...
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How to ask

How to ask your current patients for referrals

Asking for referrals is an excellent way to expand your patient base, and attract more of your ideal patient avatar. If you have people and patients that you really enjoy interacti...
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Why you ne

Why you need to turn your assets into cash flow

A huge part of our job as business owners, is to identify the assets in our business and then turn them into cash flow. There are plenty of assets there that most people won't e...
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What is th

What is the leverage line – and how do you cross it?

If you haven’t already taken a look at the Savvy Dentist Value Model, you’ll need to be familiar with it to understand the concept of the leverage line. Taking a look a...
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Your six-s

Your six-step framework to patient handover

As a practice owner, your days are already busy enough with the responsibilities of running a business and leading a team. In order to free up more time and get off the tools, you&...
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The ten ha

The ten habits of the most successful dental practice owners

After working with hundreds of dental practice owners around the country, I’ve begun to notice a few patterns. The most successful practice owners with booming dental practic...
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What we ca

What we can learn from watching the olympics

The 2021 Olympic Games are underway in Tokyo and people from all around the world are tuning in to see their nations finest enter the global arena. The Olympics host some of the mo...
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Stress-bus

Stress-busting habits that help prevent burnout

Owning and running a practice is no small task – you have many responsibilities on your mind as well as your patient load, team’s welfare, financial responsibilities, s...
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Three ways

Three ways to maximise your revenue

If you want to increase your revenue, the good news is that it’s a very simple science. There are really only ever three ways to increase revenue in a practice, and in fac...
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Skills eve

Skills every associate dentist should learn

A huge part of growing and scaling your practice includes building a team of people who can deliver great care to your patients. Having a reliable and productive associate is an in...
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How to use

How to use the principle of influence in your dental practice

Do you sometimes see people who step from one interaction to another, always appearing to effortlessly get what they want, while others slog it out only to triumph occasionally? It...
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What you n

What you need to know about fee structures

Let’s talk about the good, the bad, and the ugly of fees. Practices need to have an appropriate fee level that allows for successful commercial operation. You need enou...
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Marketing

Marketing your practice on a shoestring budget

If you’re concerned about the ROI of your marketing efforts or working within a tight budget, then you’ll be pleased to hear that there are several ways you can market ...
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Why we buy

Why we buy from people we like

Robert Cialdini’s 1984 book, Influence: The Psychology of Persuasion, famously identified six major psychological principles that make someone more influential and persuasive...
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Single vs.

Single vs. Multiple Practice Ownership

It’s a topic that many people have strong views on – single versus multiple practice ownership. Of course, there’s no definitively right or wrong answer here, but...
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Mistakes p

Mistakes people make when scaling

After more than 20 years of working with dental practices around the world, I can tell you that almost every single practice owner has identified scaling as one of their major goal...
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The Savvy

The Savvy Dentist Value Model™

The Savvy Dentist Value model™ is a framework we developed to show the progression of a practice as it grows and scales. All of our courses, training, and resources are desig...
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Assets eve

Assets every leader should give their team

Organisational Structure There are all sorts of ways of describing organizational structure and it’s a bit of a personal choice how flat/hierarchal your practice will look. ...
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How to cre

How to create an effective strategy

Developing and implementing strategies is a crucial part of success in business. There’s been a lot written on the subject, and it truly is a mammoth topic. In order to cr...
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The four k

The four kinds of assets you need to build in your practice – and why!

The ability to build assets is incredibly important to your success in business and practice ownership. In fact, every headache, frustration, bottleneck, and pain in the backside t...
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The five e

The five elements of scaling

When it comes to scaling a practice, it can be a bit confusing knowing where to start. You want to grow, but you need to have the fundamentals in place to ensure your business stay...
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What is th

What is the Performance-Culture Matrix?

I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do i...
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How to hav

How to have a successful partnership with your right-hand person

There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a ...
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6 mistakes

6 mistakes practice owners make when it comes to leadership – and how to fix them!

Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
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Why you sh

Why you should never compete on price alone

We know patients are often concerned with finding the lowest price and saving a few dollars where possible – it’s common to get “price shopper” calls where ...
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Common mis

Common mistakes dentists make with case acceptance

By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment...
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Why you ne

Why you need a systemised dental practice

Systemisation allows your practice to operate smoothly irrespective of the personnel rostered on any given day. If you’re able to create and implement simple, practical, a...
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The Practi

The Practice Owners’ Guide to Recruitment

Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the pro...
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5 steps to

5 steps to increasing financial intelligence

By taking the time to develop your financial intelligence, you will begin to know your business intimately – inside and out. You’ll be able to understand what’...
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Five steps

Five steps to building a winning team

Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business ...
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6 mistakes

6 mistakes practice owners make when it comes to leadership – and how to fix them!

Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
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Read this

Read this before onboarding your next new hire

A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of ...
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Why great

Why great leaders never stop learning

Over the past 30 years, author and self-made millionaire Steve Siebold has interviewed over 12,000 of the wealthiest and most successful people around the world. What did he fin...
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How to use

How to use Virtual Assistants to grow your practice

Recent years have seen small business owners across numerous industries engage the help of Virtual Assistants. A Virtual Assistant can work with you digitally to execute countle...
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Mastering

Mastering effective delegation

Great leaders are also great delegators. If you go into practice ownership trying to do everything yourself, you’ll never get the time and freedom you’re looking for an...
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5 Ted Talk

5 Ted Talks every practice owner needs to watch

Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
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How to Suc

How to Successfully Mentor Your Team Members

Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
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How to str

How to structure your appointment book

A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
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How to cre

How to create strong business partnerships

Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
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Retaining

Retaining your patient base with engaging content

We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
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Five princ

Five principles every practice owner needs to know about digital marketing

After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
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Turning Em

Turning Emergency Cases into Loyal Patients

Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
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How to han

How to handle “price shopper” calls

A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
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The 10 Com

The 10 Commandments of an Effective Website

Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
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How to ret

How to retain good talent and avoid high turnover

Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
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7 ways to

7 ways to approach difficult conversations

As a practice owner and team leader, you’re going to face tough conversations from time to time it’s up to you to keep your cool as you navigate tricky topics.
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How to cre

How to create an effective email newsletter for your practice

One thing to know, creating a quality and effective newsletter and building a database of readers takes time, patience, and a bit of investment on your end.
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How to int

How to introduce a new clinical procedure into your practice

Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
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What does

What does the 2020 budget mean for practice owners?

The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health resources and economic stimulation.
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The one qu

The one question I ask my team every single day

When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
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Dr John De

Dr John Demartini’s tips on building a self-managing team

Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
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How to red

How to reduce key person risk in your practice

If the key person risk falls on another team member, you’ll be left in the lurch should that person ever decide to exit the practice.
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How to man

How to manage patient complaints

Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and a lot more.
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How to giv

How to give your patients six-star service

Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
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Going out

Going out with a bang - how to finish the year strong!

As we step into the last chapter of the year, it’s easy to let the momentum fizzle out as our minds turn to the much-anticipated holidays. The goals you set in January may ha...
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Practice p

Practice politics – how to manage bickering team members

A common consistently reported by practice owners, managers, and leaders across numerous industries, is navigating the complex world of social dynamics in the workplace. No matt...
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How to tur

How to turn web traffic into patients

This is a common pain point for practice owners – and indeed business owners – across the board. Web traffic is great to have but unless it’s translating to conve...
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How To Dea

How To Deal With Underperforming Staff

Great staff is indispensable. They’ll act without being asked, step up to every responsibility, and provide great ideas for your business.
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How to Tur

How to Turn Complaining Customers into Devoted Followers

It’s actually quite simple. Turning an upset, complaining customer – or protesting patient - into a devoted follower is not all that difficult. The problem is tha...
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How to Tur

How to Turbo-Charge the Productivity of Your Team

Turbo-charging the productivity of your team may not be easy. Check out Savvy Dentist and learn a few tricks today!
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How To Use

How To Use Social Media To Boost Your Business

Social media is overwhelming. Facebooking, Twitter, Pinterest, Instagram, LinkedIn – the list is endless. There are so many platforms, and each one is different. They a...
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Don't Do T

Don't Do These 5 Things When You Want To Build An Elite Team

When I’m working with clients I see five big mistakes that practice owners make. Let’s take a look at those mistakes and how to fix them.
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How To Be

How To Be the Beckham of Dentistry: 7 Ways to Boost Your Brand

You know I like to take a cue from pop culture and other industries outside of dentistry for innovative business ideas that can be used in marketing, systems, etc
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6 Marketin

6 Marketing Mistakes You Don’t Know You’re Making (And How To Fix Them)

The dental profession is more competitive than ever. That is why most of us commit the "6 Marketing Mistakes You Don’t Know You’re Making".
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6 Case Pre

6 Case Presentation Secrets Every Dentist Should Know

Enviable, isn’t it? The way some people manage things so effortlessly, when it’s so much harder for the rest of us. Some dentists manage to easily guide a patient...
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8  Little

8 Little Known Factors That Could Affect Your Diagnosis

Check out the Savvy Dentist Podcast as Dr. Jesse Green shares "8 Little Known Factors That Could Affect Your Diagnosis" and a few more helpful tips.
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