Don’t make these seven business blunders!
We all make mistakes in life, despite our best efforts. It’s frustrating, disappointing, but also a goldmine for lessons. But what if you could skip straight to the lesson...
Things EVERY practice owner should know about social media
Social media can be an incredible marketing tool – when used correctly. It’s free, accessible, and there’s a good chance that almost all your patients use social ...
How to navigate setbacks
Most dentists are perfectionists by nature – they’re tough on themselves, they’re trained to look for imperfections, and they have a tougher time dealing with set...
The “How-To” of Habit Stacking
Those of you who have researched the psychology behind habits (perhaps reading the work of James Clear, S.J Scott, BJ Fogg, or Charles Duhigg), may already be familiar with the phr...
Are you dealing with decision fatigue?
The term “decision fatigue” was first coined by social psychologist, Dr. Roy Baumeister, after his study in the field of mental discipline. Decision fatigue is defin...
What this productivity expert wants you to know about multi-tasking
In today’s busy world, a lot of us are dealing with a baseline level of stress, burnout, and overwhelm. It’s so normalised to be busy or juggling a million different...
How to ask your current patients for referrals
Asking for referrals is an excellent way to expand your patient base, and attract more of your ideal patient avatar. If you have people and patients that you really enjoy interacti...
Why you need to turn your assets into cash flow
A huge part of our job as business owners, is to identify the assets in our business and then turn them into cash flow. There are plenty of assets there that most people won't e...
What is the leverage line – and how do you cross it?
If you haven’t already taken a look at the Savvy Dentist Value Model, you’ll need to be familiar with it to understand the concept of the leverage line. Taking a look a...
Your six-step framework to patient handover
As a practice owner, your days are already busy enough with the responsibilities of running a business and leading a team. In order to free up more time and get off the tools, you&...
The ten habits of the most successful dental practice owners
After working with hundreds of dental practice owners around the country, I’ve begun to notice a few patterns. The most successful practice owners with booming dental practic...
What we can learn from watching the olympics
The 2021 Olympic Games are underway in Tokyo and people from all around the world are tuning in to see their nations finest enter the global arena. The Olympics host some of the mo...
Stress-busting habits that help prevent burnout
Owning and running a practice is no small task – you have many responsibilities on your mind as well as your patient load, team’s welfare, financial responsibilities, s...
Three ways to maximise your revenue
If you want to increase your revenue, the good news is that it’s a very simple science. There are really only ever three ways to increase revenue in a practice, and in fac...
Skills every associate dentist should learn
A huge part of growing and scaling your practice includes building a team of people who can deliver great care to your patients. Having a reliable and productive associate is an in...
How to use the principle of influence in your dental practice
Do you sometimes see people who step from one interaction to another, always appearing to effortlessly get what they want, while others slog it out only to triumph occasionally? It...
What you need to know about fee structures
Let’s talk about the good, the bad, and the ugly of fees. Practices need to have an appropriate fee level that allows for successful commercial operation. You need enou...
Marketing your practice on a shoestring budget
If you’re concerned about the ROI of your marketing efforts or working within a tight budget, then you’ll be pleased to hear that there are several ways you can market ...
Why we buy from people we like
Robert Cialdini’s 1984 book, Influence: The Psychology of Persuasion, famously identified six major psychological principles that make someone more influential and persuasive...
Single vs. Multiple Practice Ownership
It’s a topic that many people have strong views on – single versus multiple practice ownership. Of course, there’s no definitively right or wrong answer here, but...
Mistakes people make when scaling
After more than 20 years of working with dental practices around the world, I can tell you that almost every single practice owner has identified scaling as one of their major goal...
The Savvy Dentist Value Model™
The Savvy Dentist Value model™ is a framework we developed to show the progression of a practice as it grows and scales. All of our courses, training, and resources are desig...
Assets every leader should give their team
Organisational Structure There are all sorts of ways of describing organizational structure and it’s a bit of a personal choice how flat/hierarchal your practice will look. ...
How to create an effective strategy
Developing and implementing strategies is a crucial part of success in business. There’s been a lot written on the subject, and it truly is a mammoth topic. In order to cr...
Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
How to handle “price shopper” calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
The 10 Commandments of an Effective Website
Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time it’s up to you to keep your cool as you navigate tricky topics.
How to create an effective email newsletter for your practice
One thing to know, creating a quality and effective newsletter and building a database of readers takes time, patience, and a bit of investment on your end.
How to introduce a new clinical procedure into your practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
What does the 2020 budget mean for practice owners?
The 2020 federal budget included a heavy emphasis on supporting small business owners through mental health resources and economic stimulation.
The one question I ask my team every single day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...