What is the Performance-Culture Matrix?
I am yet to meet the person who comes to work knowingly, willingly, trying to do a poor job. Most people are internally wired to want to do their job successfully, and want to do i...
How to have a successful partnership with your right-hand person
There’s an old saying that goes, “if you want to go quickly, go alone. If you want to go far, go together.” It’s a bit like the adage, “it takes a ...
6 mistakes practice owners make when it comes to leadership – and how to fix them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
Why you should never compete on price alone
We know patients are often concerned with finding the lowest price and saving a few dollars where possible – it’s common to get “price shopper” calls where ...
Common mistakes dentists make with case acceptance
By taking the time to learn the skills to master case acceptance, dental practices ultimately have more patients receiving ideal treatment. When patients receive ideal treatment...
Why you need a systemised dental practice
Systemisation allows your practice to operate smoothly irrespective of the personnel rostered on any given day. If you’re able to create and implement simple, practical, a...
The Practice Owners’ Guide to Recruitment
Great staff are worth their weight in gold. They contribute to a productive work environment, boost morale, and can even play a huge part in patient retention and therefore the pro...
5 steps to increasing financial intelligence
By taking the time to develop your financial intelligence, you will begin to know your business intimately – inside and out. You’ll be able to understand what’...
Five steps to building a winning team
Ask any practice owner one of their great stressors, and they’ll invariably say staff. When practice owners find themselves doing dentistry by day and running the business ...
6 mistakes practice owners make when it comes to leadership – and how to fix them!
Imagine leading a team that is self-driven, self-regulated and self-starting so you are able to operate your practice without necessarily being on-site every moment of the day. ...
Read this before onboarding your next new hire
A smooth onboarding process is something we often take for granted, but can either create or save you massive headaches further down the track. Studies show that between 33% of ...
Why great leaders never stop learning
Over the past 30 years, author and self-made millionaire Steve Siebold has interviewed over 12,000 of the wealthiest and most successful people around the world. What did he fin...
How to use Virtual Assistants to grow your practice
Recent years have seen small business owners across numerous industries engage the help of Virtual Assistants. A Virtual Assistant can work with you digitally to execute countle...
Mastering effective delegation
Great leaders are also great delegators. If you go into practice ownership trying to do everything yourself, you’ll never get the time and freedom you’re looking for an...
5 Ted Talks every practice owner needs to watch
Ted Talks can be a great opportunity to learn from international experts, thought leaders, and highly successful individuals. This is especially handy for practice owners who are l...
How to Successfully Mentor Your Team Members
Mentoring can bring a lot of extra value to the relationship you have with your team, and improve work satisfaction for all involved. Many successful athletes, entrepreneurs, bi...
How to structure your appointment book
A well-structured appointment book makes all the difference to your efficiency, patient experience, and workflow. It’s a common principle in dentistry, and there are many way...
How to create strong business partnerships
Partnering with other businesses is a great way to increase your profile withing the community, grow leads, and ultimately increase your flow of new patients. It can also be a mean...
Retaining your patient base with engaging content
We go to a lot of effort to attract new patients, and to lose them after all that work is just a massive waste. You can’t get cocky or complacent and assume that everyone ...
Five principles every practice owner needs to know about digital marketing
After working with hundreds of dental practices around the world, marketing seems to be a consistent challenge. And with good reason – when you’re studying dentistry, n...
Turning Emergency Cases into Loyal Patients
Converting emergency cases is a skill worth mastering, as it allows you to maximise opportunities that fall right into your lap. In the wake of the 2020 COVID pandemic, a lot of pr...
How to handle “price shopper” calls
A lot of practice managers and front desk staff are painfully familiar with the “price shopper” call. This is the caller that just wants to know the price for a treatme...
The 10 Commandments of an Effective Website
Creating an effective website is an investment that requires time, effort, skill, and strategy. Having a web presence that generates traffic conversions is essential for any brand,...
How to retain good talent and avoid high turnover
Business owners put a lot of money, time, and effort into recruiting and onboarding top-tier talent, so naturally you want them to stick around. If you’re dealing with high s...
7 ways to approach difficult conversations
As a practice owner and team leader, you’re going to face tough conversations from time to time. Whether it’s with a patient, team member, business partner, or member o...
How to create an effective email newsletter for your practice
As the internet and technology continues to change the way we do business, more and more practices are using email newsletters in lieu of print-outs. A physical newsletter is still...
How to introduce a new clinical procedure into your practice
Adding new clinical procedures to your practice can be an excellent way to introduce a new revenue stream to your practice and ensure your patients are receiving the best possible ...
What does the 2020 budget mean for practice owners?
This week saw the arrival of the heavily anticipated federal budget – which comes against the backdrop of the COVID-19 pandemic and subsequent recession. The 2020 federal ...
The one question I ask my team every single day
When my team gathers for our huddle each morning, I’ll go around the circle (or Zoom screen) and ask each and every team member this one question. “What do you need ...
Dr John Demartini’s tips on building a self-managing team
Building a self-managing team and recruiting intrinsically motivated talent is often a pain point for practice owners who don’t want to constantly micro-manage their staff. ...
How to reduce key person risk in your practice
As a practice owner, you never want to fall into the trap of relying too much on any key player – including yourself. If the practice and team are too dependent on you as ...
How to manage patient complaints
Patient complaints are often a gift in disguise. They give you the opportunity to demonstrate exceptional service, improve the patient experience, and solve a problem that other pa...
How to give your patients six-star service
Depending on your location, there could be any number of practices competing for patients, offering different deals and discounts, engaging in flashy advertising. But what&rsquo...
How To Run A Sustainable Dental Practice
Running a successful business is hard enough, running a sustainable and successful business would be much harder right? We all want to serve higher purposes, but we just don’...
How To Boost The Value And Saleability Of Your Practice
No matter what future plans you have for your practice, the chances are you never know what’s around the corner. Opportunities can come out of nowhere. You may decide to move...
Grow Your Business Steadily: Be The Tortoise To Win The Race
Have you ever tried stacking a bunch of boxes together and moving them from Point A to point B? We all have at some point. And we all have tried to squeeze just one more in. Stack ...
Digital Marketing Breakdown Every Dentist Needs To Read
Let’s say a patient walks in with a taco in his hand. He asks you to take a bite because it ‘literally is the best taco in town.’ You accept the offer and he wasn...
How To Make Your Business Sale-Worthy!
Before we jump on any horses, no I don’t want you to sell your business and this is not what this blog is about! It is about evaluating your business and bringing it together...
The Quality Of Leadership
Do you have the quality to be a leader? Great! What is the quality of your leadership? Not so sure are you? Do you know how to lead teams tactfully and effectively? As business ...
Lessons For Success - Mastering Dentistry One Step At A Time
Have you ever tried Googling ‘How do I make my dental practice the best in the world?’ Well, you aren’t alone, I still do that sometimes (read: all the time!). We...
Make Time For Success - Your Guide To Time Management
The biggest problem we face today is our desire to get more time. If only there were more minutes in an hour or more hours in a day. So much left to do with so little time. And thi...
How To Create A Winning Culture
We hear the importance of culture to optimally run a business all the time. We know we need to inculcate it in our organisation, big or small. But that is only the beginning of a l...